Implementation of AI for enhancing customer experience in 2024

Published by Daniela Coppola, Sep 3, 2024

A survey conducted among decision makers about the uses of artificial intelligence (AI) in customer experience in 2024 highlights numerous benefits of AI applications in enhancing this experience. Around 50 percent make the use of this tool to analyze feedback, create content and for chatbots. Over a quarter use the tool to make it possible to analyze data and predict future trends, behaviors, or outcomes.

AI adoption for customer experience uses in 2024

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

April 2024

Region

Worldwide

Survey time period

2024

Number of respondents

10,000 decision makers

Supplementary notes

Geographic distribution of respondents: North America (28.3 percent), Europe (60.8 percent), Others (10.9 percent)

Industry breakdown: physical products (9 percent), consulting (24.2 percent), SAAS/software (29.5 percent), Others (37.3 percent)

Citation formats
Access all statistics starting from $1,788 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$149 USD $199 USD
per month, billed annually 1
Buy now
25% off until Sep 30th
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Artificial intelligence (AI) in e-commerce "

The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Artificial intelligence (AI) in e-commerce

Overview

4

Level of implementation

6

Business adoption

6

Consumer behavior

8

Further Content: You might find this interesting as well

Topics

Artificial intelligence and extended reality in e-commerceArtificial intelligence (AI) worldwideArtificial intelligence (AI) use in marketing Artificial intelligence use in media and entertainmentArtificial intelligence (AI) use in marketing in the UK
Access all statistics starting from $1,788 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$149 USD $199 USD
per month, billed annually 1
Buy now
25% off until Sep 30th
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.
Menu