Passenger satisfaction in London Heathrow Airport 2019-2023

Published by Statista Research Department, Sep 13, 2024

In 2023, the Airport Service Quality score of London Heathrow Airport was 3.99 points. This was almost the same as the previous year's passenger satisfaction score. 

Passenger satisfaction* in London Heathrow Airport from 2019 to 2023

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Release date

February 2024

Region

United Kingdom (England)

Survey time period

2019 to 2023

Special properties

Financial year ends December 31 of each year.

Supplementary notes

*based on Airport Service Quality (ASQ), scoring from 0 to 5(excellent.) ASQ indicated that a percentage of flights were within 15 minutes of the departure or arrival schedules.

** Only includes the ASQ score of 4th quarter of 2020 due to the airport limitation in the first three quarters of 2020 due to the coronavirus pandemic.

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