The most popular anticipated use for artificial intelligence (AI) at contact centers in the next two years worldwide in 2024 was process automation. 80 percent of respondents chose this option as their answer. Second in the list was voice authentication, with 79 percent of respondents who claimed this would be in use within the next two years.
Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024
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Frost & Sullivan. (March 21, 2024). Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024 [Graph]. In Statista. Retrieved October 05, 2024, from https://www.statista.com/statistics/1495835/contact-centers-future-ai-uses/
Frost & Sullivan. "Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024." Chart. March 21, 2024. Statista. Accessed October 05, 2024. https://www.statista.com/statistics/1495835/contact-centers-future-ai-uses/
Frost & Sullivan. (2024). Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024. Statista. Statista Inc.. Accessed: October 05, 2024. https://www.statista.com/statistics/1495835/contact-centers-future-ai-uses/
Frost & Sullivan. "Uses of Artificial Intelligence (Ai) at Contact Centers in The next Two Years Worldwide in 2024." Statista, Statista Inc., 21 Mar 2024, https://www.statista.com/statistics/1495835/contact-centers-future-ai-uses/
Frost & Sullivan, Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024 Statista, https://www.statista.com/statistics/1495835/contact-centers-future-ai-uses/ (last visited October 05, 2024)
Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024 [Graph], Frost & Sullivan, March 21, 2024. [Online]. Available: https://www.statista.com/statistics/1495835/contact-centers-future-ai-uses/