Current uses of analytics applications at contact centers worldwide 2024

Published by
Raphael Bohne,
Oct 1, 2024

The most popular current use for analytics applications at contact centers worldwide in 2024 was marketing analytics. 52 percent of respondents chose this option as their answer. Second in the list was sales analytics, with 48 percent of respondents who claimed this would be in use within the next two years.

Current uses of analytics applications at contact centers worldwide in 2024

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Release date

March 2024

Region

Worldwide

Survey time period

2024

Supplementary notes

Methodology not provided by the source.

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Overview

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Uses

6

Impact

5

Challenges and outlook

5

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Topics

Artificial intelligence (AI) in U.S. e-commerceArtificial intelligence (AI) worldwideArtificial intelligence (AI) in the United StatesGenerative artificial intelligence (AI)Artificial Intelligence in Germany
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