In 2024, customer frustrations with virtual agent channels at contact centers worldwide fell mainly on the inability for the bot to understand the customer and poor error recovery. A joint second in the list when it came to customer frustrations with virtual agents were slow resolution and technical difficulty, with 33 percent of respondents who gave this as their answer during the survey.
Top customer frustrations with virtual agent channels at contact centers worldwide 2024
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Frost & Sullivan. (March 21, 2024). Top customer frustrations with virtual agent channels at contact centers worldwide 2024 [Graph]. In Statista. Retrieved October 08, 2024, from https://www.statista.com/statistics/1495896/frustrations-with-virtual-agent-channels/
Frost & Sullivan. "Top customer frustrations with virtual agent channels at contact centers worldwide 2024." Chart. March 21, 2024. Statista. Accessed October 08, 2024. https://www.statista.com/statistics/1495896/frustrations-with-virtual-agent-channels/
Frost & Sullivan. (2024). Top customer frustrations with virtual agent channels at contact centers worldwide 2024. Statista. Statista Inc.. Accessed: October 08, 2024. https://www.statista.com/statistics/1495896/frustrations-with-virtual-agent-channels/
Frost & Sullivan. "Top Customer Frustrations with Virtual Agent Channels at Contact Centers Worldwide 2024." Statista, Statista Inc., 21 Mar 2024, https://www.statista.com/statistics/1495896/frustrations-with-virtual-agent-channels/
Frost & Sullivan, Top customer frustrations with virtual agent channels at contact centers worldwide 2024 Statista, https://www.statista.com/statistics/1495896/frustrations-with-virtual-agent-channels/ (last visited October 08, 2024)
Top customer frustrations with virtual agent channels at contact centers worldwide 2024 [Graph], Frost & Sullivan, March 21, 2024. [Online]. Available: https://www.statista.com/statistics/1495896/frustrations-with-virtual-agent-channels/