ACSI - U.S. customer satisfaction with online brokerage as of 2018

This timeline shows the customer satisfaction with online brokerage over the years, measured on the American Customer Satisfaction Index (ACSI) scale. In 2019, customer satisfaction with internet brokerage was measured with 81 ACSI points.

U.S. customer satisfaction with internet investment services from 2000 to 2018

Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

November 2019

Region

United States

Survey time period

2000 to 2018

Method of interview

Face-to-face interview

Supplementary notes

*The indexes are multivariable components measured by several questions. The questions assess customer evaluations of the determinants of each index. Indexes are reported on a 0 to 100 scale. Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a zero to 100 scale.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "Investment banking"

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.