ACSI - U.S. customer satisfaction with online brokerage as of 2018

U.S. customer satisfaction with internet investment services from 2000 to 2018 (index score)

ACSI - U.S. customer satisfaction with online brokerage as of 2018 This timeline shows the customer satisfaction with online brokerage over the years, measured on the American Customer Satisfaction Index (ACSI) scale. In 2018, customer satisfaction with internet brokerage was measured with 79 ACSI points.
Show more

U.S. customer satisfaction with internet investment services from 2000 to 2018 (index score)

Loading statistic...
ACSI score (100-point scale)
201879
201779
201680
201576
201482
201380
201278
201176
201078
200978
200874
200779
200678
200576
200475
200376
200273
200169
200072
ACSI score (100-point scale)
201879
201779
201680
201576
201482
201380
201278
201176
201078
200978
200874
200779
200678
200576
200475
200376
200273
200169
200072
Download Settings Share
Chart type
Datalabels
Share on Social Media
HTML code to embed chart as PNG (FAQ)
Download started
Please be patient - this may take a moment

Description

Source

More information

This timeline shows the customer satisfaction with online brokerage over the years, measured on the American Customer Satisfaction Index (ACSI) scale. In 2018, customer satisfaction with internet brokerage was measured with 79 ACSI points.
Show more
Release date
November 2018
Region
United States
Survey time period
2000 to 2018
Method of interview
Face-to-face interview
Supplementary notes
*The indexes are multivariable components measured by several questions. The questions assess customer evaluations of the determinants of each index. Indexes are reported on a 0 to 100 scale. Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a zero to 100 scale.
Statista Accounts: Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$49 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Leading companies trust Statista:
paypalgoogleadobepgsamsungtelekom
Statista has been my savior on several occasions. The site is easy to maneuver and the data is in a format that can go right into a report or presentation.
Marlene Greenfield

Marlene Greenfield
Vice President, Hearst Magazines

Statistics on "Women in social media and e-commerce in the United Kingdom (UK)"
  • Overview
The most important statistics
  • Social Media
  • E-commerce
Discover Statista
Need help with using Statista for your research? Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Learn more about how Statista can support your business.
Do you have any questions about our business solutions?

We provide you with detailed information about our Corporate Account.