Number of passengers denied boarding by the largest U.S. air carriers from 2000 to 2017, by type (in 1,000s)

Passengers denied boarding by the largest U.S. air carriers 2000-2017 The time line shows the number of passengers denied boarding (voluntary and involuntary) by the largest U.S. air carriers from 2000 to 2017. In 2017, more than 23,000 passengers were denied boarding without their consent by the largest U.S. air carriers. Even though the number of people denied boarding is decreasing, the United passenger fiasco that happened in early April 2017, raises questions on how the leading U.S. airlines treat their customers.
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YearVoluntaryInvoluntary
20001,06257
200186139
200280334
200372742
200470245
200555245
200661955
200762164
200862064
200965167
201068165
201157848
201253959
201344054
201441849
201548744
201643041
201734223
YearVoluntaryInvoluntary
20001,06257
200186139
200280334
200372742
200470245
200555245
200661955
200762164
200862064
200965167
201068165
201157848
201253959
201344054
201441849
201548744
201643041
201734223
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Description Source More information
The time line shows the number of passengers denied boarding (voluntary and involuntary) by the largest U.S. air carriers from 2000 to 2017. In 2017, more than 23,000 passengers were denied boarding without their consent by the largest U.S. air carriers. Even though the number of people denied boarding is decreasing, the United passenger fiasco that happened in early April 2017, raises questions on how the leading U.S. airlines treat their customers.
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Release date
2018
Region
United States
Survey time period
2000 to 2017
Supplementary notes
The figures refer to the number of passengers who hold confirmed reservations and are denied boarding ("bumped") from a flight because it is oversold. These figures include only passengers whose oversold flight departs without them; they do not include passengers affected by cancelled, delayed or diverted flights. Data include nonstop scheduled service between points within the United States (including territories) by U.S. air carriers with at least 1 percent of the total domestic scheduled service passenger revenues and operate aircraft with a passenger capacity of 30 or more seats.
Figures through 2015 were taken from previous editions.
The values were rounded.

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