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Passengers denied boarding by the largest U.S. air carriers 2000-2020

Number of passengers denied boarding by the largest U.S. air carriers from 2000 to 2020, by type

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Sources

Release date

February 2021

Region

United States

Survey time period

2000 to 2020

Supplementary notes

The figures refer to the number of passengers who hold confirmed reservations and are denied boarding ("bumped") from a flight because it is oversold. These figures include only passengers whose oversold flight departs without them; they do not include passengers affected by cancelled, delayed or diverted flights. Data include nonstop scheduled service between points within the United States (including territories) by U.S. air carriers with at least one percent of the total domestic scheduled service passenger revenues and operate aircraft with a passenger capacity of 30 or more seats.
Figures through 2019 were taken from previous editions.
The values were rounded.

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Statistics on "Airline passenger experience in the U.S."

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