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Benefits of social media marketing worldwide 2020

Increased exposure is the most commonly cited advantage of using social media for marketing purposes among global industry professionals. This is unsurprising given the huge appeal of having billions of active users as a potential advertising audience. Improved traffic, lead generation and growing fan loyalty are further reasons why marketers see value in employing social networks in their campaigns. Facebook, Instagram and Twitter are the top three most used social platforms among global marketers.

How are social media networks used for marketing?

The industry is mostly divided between those who have been using social media marketing for longer than five years and those who have been doing so for less than 12 months. Yet both veterans and rookies know that the approach to social media marketing might be either passive or active. The former is based on user-generated content and allows the flow of natural communication among existing and prospective customers to serve as organic advertising. The active approach, however, requires deliberate employment of tactics and/or teams focused on creating and executing actual marketing campaigns. Within this scope, influencer marketing was born and is proving more and more effective as customers look for knowledgeable, authentic and honest advertising.

Leading benefits of using social media for marketing purposes worldwide as of January 2020

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Release date

May 2020



Survey time period

January 2020

Number of respondents

5,243 respondents

Special properties

among marketers

Method of interview

Email survey

Supplementary notes

Question: What are the benefits of using social media for marketing purposes?
Multiple answers were possible.

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Statistics on "Social media marketing"

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