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American customer satisfaction index for Best Western hotels in the U.S. 2008-2020

Best Western hotels in the United States received an American Customer Satisfaction Index score of 76 in 2020, one point less than the previous year's score of 77. The hotel company received its highest score of 79 in 2013.

American customer satisfaction index scores for Best Western hotels in the United States from 2008 to 2020

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Source

Release date

January 2021

Region

United States

Survey time period

2008 to 2020

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Release date is date accessed.

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