How do you perceive your airline experiences?*

This survey shows the perception of airline experiences 2011, by household income. Surveyed were U.S. consumers who had taken at least one leisure trip at least 75 miles from home in the past 12 months that included paid lodging and/ or air travel. With regards to their airline experience, 21 percent of people with an income of 50,000 U.S. dollars or less perceived their experience as very positive, whereas only 14 percent of people with an income of more than 100,000 U.S. dollars or more described their experience as such.

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 <50,000 U.S. dollars50,000 - 99,000 U.S. dollars100,000+ U.S. dollars
Very negative 4% 7% 7%
Somewhat negative 13% 20% 25%
Neutral/not sure 33% 31% 27%
Somewhat positive 30% 28% 27%
Very positive 21% 15% 14%
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