How do you perceive your airline experiences?*

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<50,000 U.S. dollars50,000 - 99,000 U.S. dollars100,000+ U.S. dollars
Very negative4%7%7%
Somewhat negative13%20%25%
Neutral/not sure33%31%27%
Somewhat positive30%28%27%
Very positive21%15%14%

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Description Source More information
This survey shows the perception of airline experiences 2011, by household income. Surveyed were U.S. consumers who had taken at least one leisure trip at least 75 miles from home in the past 12 months that included paid lodging and/ or air travel. With regards to their airline experience, 21 percent of people with an income of 50,000 U.S. dollars or less perceived their experience as very positive, whereas only 14 percent of people with an income of more than 100,000 U.S. dollars or more described their experience as such.
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Release date
July 2011
Canada, United States
Survey time period
January 19 to 25, 2011
Number of respondents
2,536 respondents
Age group
18 years and older
Method of interview
Online survey
Supplementary notes
* The source does not provide detailed information regarding the questions. The chosen wording here might therefore differ slightly from the survey.

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