- Travel, Tourism & Hospitality›
- Restaurants›
American customer satisfaction index: Burger King restaurants in the U.S. 2000-2019
American customer satisfaction index: Burger King restaurants in the U.S. 2000-2019
American customer satisfaction index scores of Burger King restaurants in the United States from 2000 to 2019*
by S. Lock,
last edited
Jul 22, 2019
This statistic shows the American customer satisfaction index scores of Burger King restaurants in the United States from 2000 to 2019. Burger King's ACSI score was 76 in 2019.
The limited-service restaurant industry was not measured in 2004.
Burger King
Burger King is a quick-service restaurant chain headquartered in Miami-Dade County, Florida. It was founded in 1953 as Insta-Burger King, which was later shortened to just Burger King. After several changes in ownership Burger King was taken public in 2006 via its IPO by TPG Capital, which had purchased the company in 2002 for about 1.5 billion U.S. dollars. Burger King was made private again in 2010 by 3G Capital, which paid 3.3 billion U.S. dollars for the majority stake. In 2012, Burger King started to be traded publicly again via a merger with a preexisting stock (Justice Holding). 3G Capital still is the majority shareholder.
In 2018, almost 18 thousand Burger King restaurants were in operation around the world. The vast majority of those stores were franchised restaurants, only 50 remained company-operated. Burger King’s revenue was at 1.65 billion U.S. dollars during its 2018 fiscal year.
Of the total revenue 80 thousand U.S. dollars was earned through company-operated restaurants, while 1.58 billion U.S. dollars was from franchise and property revenue. Burger King’s restaurant sales amounted to 75 million U.S. dollars in 2018.
Amongst Burger King’s competitors in the quick-service restaurant market are McDonald’s, Subway, Yum Brands! (Kentucky Fried Chicken, Pizza Hut, Taco Bell), Chick-fil-A, Chipotle Mexican Grill, Wendy’s Domino’s Pizza and many others.
American customer satisfaction index scores of Burger King restaurants in the United States from 2000 to 2019*
Loading statistic...
| ACSI score | |
|---|---|
| 2019 | 76 |
| 2018 | 76 |
| 2017 | 77 |
| 2016 | 76 |
| 2015 | 72 |
| 2014 | 76 |
| 2013 | 76 |
| 2012 | 75 |
| 2011 | 75 |
| 2010 | 74 |
| 2009 | 69 |
| 2008 | 71 |
| 2007 | 69 |
| 2006 | 70 |
| 2005 | 71 |
| 2003 | 68 |
| 2002 | 68 |
| 2001 | 65 |
| 2000 | 67 |
| ACSI score | |
|---|---|
| 2019 | 76 |
| 2018 | 76 |
| 2017 | 77 |
| 2016 | 76 |
| 2015 | 72 |
| 2014 | 76 |
| 2013 | 76 |
| 2012 | 75 |
| 2011 | 75 |
| 2010 | 74 |
| 2009 | 69 |
| 2008 | 71 |
| 2007 | 69 |
| 2006 | 70 |
| 2005 | 71 |
| 2003 | 68 |
| 2002 | 68 |
| 2001 | 65 |
| 2000 | 67 |
© Statista 2019
About this statistic
Show source
Download
Settings
Share
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
by S. Lock,
last edited
Jul 22, 2019
This statistic shows the American customer satisfaction index scores of Burger King restaurants in the United States from 2000 to 2019. Burger King's ACSI score was 76 in 2019.
The limited-service restaurant industry was not measured in 2004.
Burger King
Burger King is a quick-service restaurant chain headquartered in Miami-Dade County, Florida. It was founded in 1953 as Insta-Burger King, which was later shortened to just Burger King. After several changes in ownership Burger King was taken public in 2006 via its IPO by TPG Capital, which had purchased the company in 2002 for about 1.5 billion U.S. dollars. Burger King was made private again in 2010 by 3G Capital, which paid 3.3 billion U.S. dollars for the majority stake. In 2012, Burger King started to be traded publicly again via a merger with a preexisting stock (Justice Holding). 3G Capital still is the majority shareholder.
In 2018, almost 18 thousand Burger King restaurants were in operation around the world. The vast majority of those stores were franchised restaurants, only 50 remained company-operated. Burger King’s revenue was at 1.65 billion U.S. dollars during its 2018 fiscal year.
Of the total revenue 80 thousand U.S. dollars was earned through company-operated restaurants, while 1.58 billion U.S. dollars was from franchise and property revenue. Burger King’s restaurant sales amounted to 75 million U.S. dollars in 2018.
Amongst Burger King’s competitors in the quick-service restaurant market are McDonald’s, Subway, Yum Brands! (Kentucky Fried Chicken, Pizza Hut, Taco Bell), Chick-fil-A, Chipotle Mexican Grill, Wendy’s Domino’s Pizza and many others.
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- July 2019
- Region
- United States
- Survey time period
- 2000 to 2019
- Supplementary notes
-
*The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.
The limited-service restaurant industry was not measured in 2004 due to a change in quarterly measurement system that was in place at that time.
Date given is date accessed.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- July 2019
More information
- Region
- United States
- Survey time period
- 2000 to 2019
- Supplementary notes
-
*The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.
The limited-service restaurant industry was not measured in 2004 due to a change in quarterly measurement system that was in place at that time.
Date given is date accessed.
Other statistics on the topic
Burger King
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
Related Studies: Available to Download in PDF or PPTX Format
All Information
in one Presentation
Burger King
- 52 page/s
- English
- pptx
- Detailed references
Everything On "Burger King" in One Document: Edited and Divided into Handy Chapters. Including Detailed References.
Other Reports & Dossiers
Statista is a great source of knowledge, and pretty helpful to manage the daily work.Christof Baron
CEO, MindShare Germany
Statistics on "Quick service restaurant brands: Burger King"
- Overview
The most important statistics
- Sales of the leading fast-casual restaurant chains in the United States in 2017 (in billion U.S. dollars)Leading U.S. fast-casual restaurant chains in 2017
- Revenue of the quick service restaurant (QSR) industry in the United States from 2002 to 2018 (in billion U.S. dollars)Revenue of quick service restaurants in the U.S. 2002-2018
- Brand value of the 10 most valuable fast food brands worldwide in 2019 (in million U.S. dollars)Most valuable fast food brands worldwide in 2019
- Leading quick-service burger restaurant chains in the United States in 2018, by systemwide sales (in billion U.S. dollars)Leading QSR burger chains in the U.S. in 2018, by systemwide sales
- Number of units of selected leading burger restaurant chains in the United States in 2018Number of units of selected leading burger restaurant chains in the U.S. 2018
- Fastest drive-thru times in selected restaurant chains in the United States as of October 2018 (in seconds)Fastest drive-thru times in selected U.S. restaurant chains as of October 2018
- Drive-thru order accuracy in selected restaurant chains in the United States as of October 2018Drive-thru order accuracy in selected U.S. restaurant chains as of October 2018
- Service attributes in Burger King drive-thrus in the United States as of October 2018Service attributes in Burger King drive-thrus in the U.S. as of October 2018
- Advertising spending
The most important statistics
- Advertising spending of selected restaurant chains in the United States in 2017 (in million U.S. dollars)Ad spend of selected restaurants in the U.S. 2017
- Advertising spending of Restaurant Brands International worldwide from 2013 to 2018 (in million U.S. dollars) *Ad spend of Restaurant Brands International 2013-2018
- Advertising spending of Burger King in the United States from 2010 to 2017 (in million U.S. dollars)Burger King: ad spend in the U.S. 2010-2017
- Consumer behavior
The most important statistics
- American customer satisfaction index scores for limited-service restaurant chains in the United States from 2006 to 2019*American customer satisfaction index: limited-service restaurants U.S. 2006-2019
- American customer satisfaction index scores of Burger King restaurants in the United States from 2000 to 2019*American customer satisfaction index: Burger King restaurants in the U.S. 2000-2019
- Most expensed restaurants by business travelers in North America in 2018, by quarterMost expensed restaurants by North American business travelers in 2018, by quarter
- Leading ten fast food chains in Italy as of December 2018, by number of Facebook page fansItaly: top fast food chains on Facebook 2018
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Number of quick service restaurants in the U.S. 2018, by state
- Types of food Canadian consumers want more of in fast-casual restaurants in 2014
- Leading main meals in fast-casual restaurants in Canada in 2014
- Favored limited-service restaurant marketing methods in the U.S. 2014, by age group
- Leading factors in choosing a limited-service restaurant in the U.S. 2014
- Consumers visiting fast-food and fast casual restaurants weekly in the U.S. in 2014
- Fastest-growing limited-service restaurants in Canada in 2013
- Leading health claims of fast casual restaurants in the U.S. as of January 2014
- Foods consumers want more of in U.S. fast-food/fast casual restaurants in 2014
- ACSI: Little Caesars restaurants in the U.S. 2000-2019
- Consumers expecting delivery options at U.S. fast-food/ fast casual restaurants 2014
- Challenges expected by limited-service restaurant operators in the U.S. 2016, by type
- Restaurant employees whose first job was in the U.S. restaurant industry 2013, by age
- Career advancement in the U.S. restaurant industry as of October 2013, by occupation
- Restaurant employees who want to own a restaurant in the U.S. in 2013, by age
- Customers of Burger King in Germany, by frequency 2018
- Americans preferring Burger King in the U.S. in 2016 and 2017, by household type
- Visitors to Burger King restaurants in the last six months U.S. 2016, by ethnicity
- Frequency of delivery service orders of Burger King customers in Germany 2018
- U.S. diners who state Burger King is their most visited QSR 2016, by ethnicity
Studies
- Burger King
- Quick service restaurant brands: Burger King
- Restaurant Brands International
- YUM! Brands
- Restaurant Brands International Form 10-K 2018
- Starbucks Annual Report 2017
- Burger King Form 10K Annual Report 2013
- McDonald's
- Wendy's
- Domino's Pizza
- Chipotle Mexican Grill
- Papa John's Pizza
- Starbucks
- Coffeehouse chains
- Pizza Delivery Restaurants
Statistics on "Quick service restaurant brands: Burger King"
- Sales of the leading fast-casual restaurant chains in the United States in 2017 (in billion U.S. dollars)
- Revenue of the quick service restaurant (QSR) industry in the United States from 2002 to 2018 (in billion U.S. dollars)
- Brand value of the 10 most valuable fast food brands worldwide in 2019 (in million U.S. dollars)
- Leading quick-service burger restaurant chains in the United States in 2018, by systemwide sales (in billion U.S. dollars)
- Number of units of selected leading burger restaurant chains in the United States in 2018
- Fastest drive-thru times in selected restaurant chains in the United States as of October 2018 (in seconds)
- Drive-thru order accuracy in selected restaurant chains in the United States as of October 2018
- Service attributes in Burger King drive-thrus in the United States as of October 2018
- Advertising spending of selected restaurant chains in the United States in 2017 (in million U.S. dollars)
- Advertising spending of Restaurant Brands International worldwide from 2013 to 2018 (in million U.S. dollars) *
- Advertising spending of Burger King in the United States from 2010 to 2017 (in million U.S. dollars)
- American customer satisfaction index scores for limited-service restaurant chains in the United States from 2006 to 2019*
- American customer satisfaction index scores of Burger King restaurants in the United States from 2000 to 2019*
- Most expensed restaurants by business travelers in North America in 2018, by quarter
- Leading ten fast food chains in Italy as of December 2018, by number of Facebook page fans
- Number of limited service restaurants in the United States in 2018, by state*
- Types of food Canadian consumers would like to see more of in fast-casual restaurants as of September 2014
- Leading main meals in fast-casual restaurants in Canada as of September 2014
- Share of consumers receptive to selected marketing methods by limited-service restaurants in the United States as of November 2014, by age group
- Leading factors in choosing a limited-service restaurant to dine at in the United States as of November 2014
- Consumers visiting fast-food and fast casual restaurants at least once a week in the United States as of June 2014
- Fastest-growing limited-service restaurants in Canada in 2013
- Leading health claims of fast casual restaurants in the United States as of January 2014
- Foods consumers would like to see more of in fast-food and fast casual restaurants in the United States as of June 2014
- American customer satisfaction index scores of Little Caesars restaurants in the United States from 2000 to 2019*
- Consumers expecting delivery options at fast-food and fast casual restaurants in the United States as of June 2014
- Challenges expected by limited-service restaurant operators in the United States in 2016, by restaurant type
- Share of restaurant employees whose first paid job was in the restaurant industry in the United States as of October 2013, by age group
- Thinking about the restaurant industry as a whole, do you feel that you have the opportunity for career advancement?
- Share of restaurant employees who would like to own a restaurant in the United States as of October 2013, by age group
- Share of Burger King customers compared to population in Germany as of 2018, by frequency
- United States: Brand preferences for Burger King in 2016 and 2017, by presence of children in household
- Share of people who have visited a Burger King restaurant in the last six months in the United States as of April 2016, by ethnicity
- Frequency of delivery service use (e.g. Pizza) among Burger King customers and the total population in Germany in 2018
- Share of people who state Burger King is their most frequented quick service restaurant in the United States as of April 2016, by ethnicity
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Please log in to access our additional functions
Register in seconds and access exclusive features.
Basic Account
|
Instant Access
Premium Account
| ||
|---|---|---|---|
Our services
Click the question mark for further information | Free |
$49 per month* | |
| Basic statistics | |||
| Premium statistics | |||
|
Graph download
| |||
| Download PDF | |||
|
Excel download
| |||
| Register | Purchase now | ||
*Duration: 12 months, billed annually, single license
Yes, let me download!
...and make my research life easier.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.