American customer satisfaction index scores of Starbucks in the United States from 2006 to 2018*

American customer satisfaction index: Starbucks in the U.S. 2006-2018 This statistic shows the American customer satisfaction index scores of Starbucks in the United States from 2006 to 2018. Starbucks had an ACSI score of 78 in 2018.
Starbucks

The Starbucks Corporation is a coffeehouse chain based in Seattle which operates more than 27 thousand stores worldwide (as of 2017). Just over 50 percent (around 8,222) of all Starbucks stores were company-operated stores, from which Starbucks generates around 79 percent of its revenue. Around 5,708 stores are licensed stores. Starbucks, which became a publicly traded company on June 26, 1992, generated around 22.39 billion U.S. dollars in revenue in the 2017 fiscal year.

In its company-operated stores Starbucks generates 73 percent of revenue from the sale of beverages, 20 percent from food sales and three percent from the sale of packaged and single serve coffees. Another four percent of retail sales are attributable to coffee-making equipment and other merchandise.

The United States is Starbucks’ biggest and most important market. In 2017, revenues from Starbucks Americas segment amounted to more than 15 billion U.S. dollars. The Americas segment comprises over 13,000 stores in the U.S., Canada, Mexico, Puerto Rico, Brazil Chile and other American countries with around 86 percent of those stores located in the United States.

Starbucks’ main competitors are quick-service restaurants and specialty coffee shops such as McDonald’s with it McCafé brand, Caribou Coffee or Dunkin’ Donuts. Since the coffee shop market is segmented and fragmented to varying degrees Starbucks faces differing competitors depending on the country / region of operation. In Canada for example the fast casual restaurant chain Tim Hortons, which operates over 3,000 stores in Canada compared to Starbucks' 1,460, is one of Starbucks’ strongest competitors.

More statistics and facts on Starbucks
Show more
Loading statistic...
ACSI score
201878
201777
201675
201574
201476
201380
201276
201180
201078
200976
200877
200778
200677
ACSI score
201878
201777
201675
201574
201476
201380
201276
201180
201078
200976
200877
200778
200677
Download Settings Share
Chart type
Datalabels
Share on Social Media
HTML code to embed chart as PNG (FAQ)
Download started
Please be patient - this may take a moment

Description

Source

More information

This statistic shows the American customer satisfaction index scores of Starbucks in the United States from 2006 to 2018. Starbucks had an ACSI score of 78 in 2018.
Starbucks

The Starbucks Corporation is a coffeehouse chain based in Seattle which operates more than 27 thousand stores worldwide (as of 2017). Just over 50 percent (around 8,222) of all Starbucks stores were company-operated stores, from which Starbucks generates around 79 percent of its revenue. Around 5,708 stores are licensed stores. Starbucks, which became a publicly traded company on June 26, 1992, generated around 22.39 billion U.S. dollars in revenue in the 2017 fiscal year.

In its company-operated stores Starbucks generates 73 percent of revenue from the sale of beverages, 20 percent from food sales and three percent from the sale of packaged and single serve coffees. Another four percent of retail sales are attributable to coffee-making equipment and other merchandise.

The United States is Starbucks’ biggest and most important market. In 2017, revenues from Starbucks Americas segment amounted to more than 15 billion U.S. dollars. The Americas segment comprises over 13,000 stores in the U.S., Canada, Mexico, Puerto Rico, Brazil Chile and other American countries with around 86 percent of those stores located in the United States.

Starbucks’ main competitors are quick-service restaurants and specialty coffee shops such as McDonald’s with it McCafé brand, Caribou Coffee or Dunkin’ Donuts. Since the coffee shop market is segmented and fragmented to varying degrees Starbucks faces differing competitors depending on the country / region of operation. In Canada for example the fast casual restaurant chain Tim Hortons, which operates over 3,000 stores in Canada compared to Starbucks' 1,460, is one of Starbucks’ strongest competitors.

More statistics and facts on Starbucks
Show more
Release date
July 2018
Region
United States
Survey time period
2006 to 2018
Supplementary notes
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.
Open this statistic in...
More information
Statista Accounts: Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Register for free

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$49 / Month *

Corporate Account
Full access

Corporate solution including all features.

Send request

* All products require an annual contract.
   Prices do not include sales tax.
Leading companies trust Statista:
paypalgoogleadobepgsamsungtelekom
Related Studies: Available to Download in PDF or PPTX Format
Quick service restaurant brands: Starbucks
Quick service restaurant brands: Starbucks

All Information
in one Presentation

Quick service restaurant brands: Starbucks

Everything On "Quick service restaurant brands: Starbucks" in One Document: Edited and Divided into Handy Chapters. Including Detailed References.

Other Reports & Dossiers
I think of Statista as Google for researchers. Statista provides you with the information you search for right away.
Dr. Horst Stipp

Dr. Horst Stipp
EVP, Research & Innovation, Advertising Research Foundation

Statistics on "Quick service restaurant brands: Starbucks"
  • Overview
  • Advertising spending
  • Consumer behavior
The most important statistics
Need help with using Statista for your research? Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics on the topic
Topics
About Statista
Learn more about how Statista can support your business.
Request webinar
Do you have any questions about our business solutions?

We provide you with detailed information about our Corporate Account.

News
News