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American customer satisfaction index: Starbucks in the U.S. 2006-2018
American customer satisfaction index: Starbucks in the U.S. 2006-2018
American customer satisfaction index scores of Starbucks in the United States from 2006 to 2018*
This statistic shows the American customer satisfaction index scores of Starbucks in the United States from 2006 to 2018. Starbucks had an ACSI score of 78 in 2018.
Starbucks
The Starbucks Corporation is a coffeehouse chain based in Seattle which operates more than 27 thousand stores worldwide (as of 2017). Just over 50 percent (around 8,222) of all Starbucks stores were company-operated stores, from which Starbucks generates around 79 percent of its revenue. Around 5,708 stores are licensed stores. Starbucks, which became a publicly traded company on June 26, 1992, generated around 22.39 billion U.S. dollars in revenue in the 2017 fiscal year.
In its company-operated stores Starbucks generates 73 percent of revenue from the sale of beverages, 20 percent from food sales and three percent from the sale of packaged and single serve coffees. Another four percent of retail sales are attributable to coffee-making equipment and other merchandise.
The United States is Starbucks’ biggest and most important market. In 2017, revenues from Starbucks Americas segment amounted to more than 15 billion U.S. dollars. The Americas segment comprises over 13,000 stores in the U.S., Canada, Mexico, Puerto Rico, Brazil Chile and other American countries with around 86 percent of those stores located in the United States.
Starbucks’ main competitors are quick-service restaurants and specialty coffee shops such as McDonald’s with it McCafé brand, Caribou Coffee or Dunkin’ Donuts. Since the coffee shop market is segmented and fragmented to varying degrees Starbucks faces differing competitors depending on the country / region of operation. In Canada for example the fast casual restaurant chain Tim Hortons, which operates over 3,000 stores in Canada compared to Starbucks' 1,460, is one of Starbucks’ strongest competitors.
More statistics and facts on Starbucks
American customer satisfaction index scores of Starbucks in the United States from 2006 to 2018*
Loading statistic...
| ACSI score | |
|---|---|
| 2018 | 78 |
| 2017 | 77 |
| 2016 | 75 |
| 2015 | 74 |
| 2014 | 76 |
| 2013 | 80 |
| 2012 | 76 |
| 2011 | 80 |
| 2010 | 78 |
| 2009 | 76 |
| 2008 | 77 |
| 2007 | 78 |
| 2006 | 77 |
| ACSI score | |
|---|---|
| 2018 | 78 |
| 2017 | 77 |
| 2016 | 75 |
| 2015 | 74 |
| 2014 | 76 |
| 2013 | 80 |
| 2012 | 76 |
| 2011 | 80 |
| 2010 | 78 |
| 2009 | 76 |
| 2008 | 77 |
| 2007 | 78 |
| 2006 | 77 |
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This statistic shows the American customer satisfaction index scores of Starbucks in the United States from 2006 to 2018. Starbucks had an ACSI score of 78 in 2018.
Starbucks
The Starbucks Corporation is a coffeehouse chain based in Seattle which operates more than 27 thousand stores worldwide (as of 2017). Just over 50 percent (around 8,222) of all Starbucks stores were company-operated stores, from which Starbucks generates around 79 percent of its revenue. Around 5,708 stores are licensed stores. Starbucks, which became a publicly traded company on June 26, 1992, generated around 22.39 billion U.S. dollars in revenue in the 2017 fiscal year.
In its company-operated stores Starbucks generates 73 percent of revenue from the sale of beverages, 20 percent from food sales and three percent from the sale of packaged and single serve coffees. Another four percent of retail sales are attributable to coffee-making equipment and other merchandise.
The United States is Starbucks’ biggest and most important market. In 2017, revenues from Starbucks Americas segment amounted to more than 15 billion U.S. dollars. The Americas segment comprises over 13,000 stores in the U.S., Canada, Mexico, Puerto Rico, Brazil Chile and other American countries with around 86 percent of those stores located in the United States.
Starbucks’ main competitors are quick-service restaurants and specialty coffee shops such as McDonald’s with it McCafé brand, Caribou Coffee or Dunkin’ Donuts. Since the coffee shop market is segmented and fragmented to varying degrees Starbucks faces differing competitors depending on the country / region of operation. In Canada for example the fast casual restaurant chain Tim Hortons, which operates over 3,000 stores in Canada compared to Starbucks' 1,460, is one of Starbucks’ strongest competitors.
More statistics and facts on Starbucks
Show moreStarbucks
The Starbucks Corporation is a coffeehouse chain based in Seattle which operates more than 27 thousand stores worldwide (as of 2017). Just over 50 percent (around 8,222) of all Starbucks stores were company-operated stores, from which Starbucks generates around 79 percent of its revenue. Around 5,708 stores are licensed stores. Starbucks, which became a publicly traded company on June 26, 1992, generated around 22.39 billion U.S. dollars in revenue in the 2017 fiscal year.
In its company-operated stores Starbucks generates 73 percent of revenue from the sale of beverages, 20 percent from food sales and three percent from the sale of packaged and single serve coffees. Another four percent of retail sales are attributable to coffee-making equipment and other merchandise.
The United States is Starbucks’ biggest and most important market. In 2017, revenues from Starbucks Americas segment amounted to more than 15 billion U.S. dollars. The Americas segment comprises over 13,000 stores in the U.S., Canada, Mexico, Puerto Rico, Brazil Chile and other American countries with around 86 percent of those stores located in the United States.
Starbucks’ main competitors are quick-service restaurants and specialty coffee shops such as McDonald’s with it McCafé brand, Caribou Coffee or Dunkin’ Donuts. Since the coffee shop market is segmented and fragmented to varying degrees Starbucks faces differing competitors depending on the country / region of operation. In Canada for example the fast casual restaurant chain Tim Hortons, which operates over 3,000 stores in Canada compared to Starbucks' 1,460, is one of Starbucks’ strongest competitors.
More statistics and facts on Starbucks
- Show sources information
- Show publisher information
- Release date
- July 2018
- Region
- United States
- Survey time period
- 2006 to 2018
- Supplementary notes
-
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations. - Open this statistic in...
Source
- Show sources information
- Show publisher information
- Release date
- July 2018
More information
- Region
- United States
- Survey time period
- 2006 to 2018
- Supplementary notes
-
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations. - Open this statistic in...
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- American customer satisfaction index scores for limited-service restaurant chains in the United States from 2006 to 2018*
- American customer satisfaction index scores of Starbucks in the United States from 2006 to 2018*
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- Number of Tim Hortons and Starbucks stores in selected cities in Canada as of January 2015*
- Number of Starbucks monthly mobile app users in the United States as of April 2016 (in millions)
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- Types of food Canadian consumers would like to see more of in fast-food restaurants as of September 2014
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- American customer satisfaction index scores of Little Caesars restaurants in the United States from 2000 to 2018*
- Types of food Canadian consumers would like to see more of in fast-casual restaurants as of September 2014
- Initial franchise investments for Tim Hortons in the United States in 2017 (in U.S. dollars)*
- Fastest-growing limited-service restaurants in Canada in 2013
- Consumers visiting fast-food and fast casual restaurants at least once a week in the United States as of June 2014
- Restaurant chains by number of restaurants per million people in Spain in 2014
- Number of orders of selected food types in restaurants in the United States in 2014 (in billions)
- Number of limited-service restaurants in the United States in 2017, by state*
- Share of Canadians who visit limited-service-restaurants (LSRs) weekly as of September 2014, by restaurant type
- Types of meal Canadian consumers visit fast-food restaurants at least once a month for as of June 2014
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- Compound annual growth rate (CAGR) in the limited-restaurant market in Ireland between 2018 and 2020, by sub-segment*
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- Best-rated limited-service restaurants (LSRs) for healthy option availability in North America as of September 2014*
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