In the first quarter of 2022, T-Mobile provided a service for over a total of 109.5 million customers. The company saw a large increase in subscriber numbers from the first quarter of 2020 to the second, driven by the merger of T-Mobile and Sprint in April 2020.
T-Mobile subscriber base
T-Mobile's subscriber base can now be broken down into two customer categories: branded postpaid customers and branded prepaid customers. The majority of T-Mobile's subscribers are postpaid customers, making up 80 percent of the company’s customer base.
Customer satisfaction
T-Mobile US currently has the highest customer satisfaction rate amongst wireless service providers in the United States according to the ACSI customer satisfaction index. Additionally, T-Mobile's churn rate was reported at 0.93 percent in the first quarter of 2022, marking a decrease in churn compared to the same quarter of the previous year.
Total number of customers/subscribers of T-Mobile US from 1st quarter 2018 to 1st quarter 2022
(in millions)
*The significant decline in customer numbers is the result in the change of subscriber policies made in Q2 2020, including a net reduction of 14.1 million subscribers. The merger between T-Mobile and Sprint is responsible for the rise in subscriber numbers from Q1 2020 to Q2 2020.
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T-Mobile US. (April 27, 2022). Total number of customers/subscribers of T-Mobile US from 1st quarter 2018 to 1st quarter 2022 (in millions) [Graph]. In Statista. Retrieved May 26, 2022, from https://www.statista.com/statistics/219577/total-customers-of-t-mobile-usa-by-quarter/
T-Mobile US. "Total number of customers/subscribers of T-Mobile US from 1st quarter 2018 to 1st quarter 2022 (in millions)." Chart. April 27, 2022. Statista. Accessed May 26, 2022. https://www.statista.com/statistics/219577/total-customers-of-t-mobile-usa-by-quarter/
T-Mobile US. (2022). Total number of customers/subscribers of T-Mobile US from 1st quarter 2018 to 1st quarter 2022 (in millions). Statista. Statista Inc.. Accessed: May 26, 2022. https://www.statista.com/statistics/219577/total-customers-of-t-mobile-usa-by-quarter/
T-Mobile US. "Total Number of Customers/Subscribers of T-mobile Us from 1st Quarter 2018 to 1st Quarter 2022 (in Millions)." Statista, Statista Inc., 27 Apr 2022, https://www.statista.com/statistics/219577/total-customers-of-t-mobile-usa-by-quarter/
T-Mobile US, Total number of customers/subscribers of T-Mobile US from 1st quarter 2018 to 1st quarter 2022 (in millions) Statista, https://www.statista.com/statistics/219577/total-customers-of-t-mobile-usa-by-quarter/ (last visited May 26, 2022)
