T-Mobile US: number of customers/subscribers 2018-2022, by quarter

In the second quarter of 2022, T-Mobile provided services to over a total of 110.02 million customers. The company saw a large increase in subscriber numbers from the first quarter of 2020 to the second, driven by the merger of T-Mobile and Sprint in April 2020.

T-Mobile subscriber base

T-Mobile's subscriber base can now be broken down into two customer categories: branded postpaid customers and branded prepaid customers. The majority of T-Mobile's subscribers are postpaid customers, making up approximately 80 percent of the company’s customer base.

Customer satisfaction

T-Mobile US currently has the highest customer satisfaction rate amongst wireless service providers in the United States according to the ACSI customer satisfaction index. Additionally, T-Mobile's churn rate was reported at 0.8 percent in the second quarter of 2022, marking a decrease in churn compared to the same quarter of the previous year.