Delta Air Lines' load factor of 85 percent in 2023, which is a very slight change compared to the previous year. The passenger load factor of U.S. airlines was 83.07 percent in 2022, making Delta above the average.
Delta's load factor
Passenger load factor is a measure of utilized available seating capacity calculated by dividing revenue passenger miles by available seat miles for a reporting period. Such a high load factor is a testament to the carrier's operational achievement, meaning that a large majority of Delta's flights operated at near capacity. From an economic standpoint, Delta's finances are positively influenced by this high load factor, as more passengers means more revenue.
Delta’s passenger satisfaction
A delicate tension for airlines is increasing efficiency, thereby raising passenger load, without giving passengers an overly crowded flight experience resulting in negative opinions of an airline. Delta seems to balance this well, as the company held a low rate of consumer complaints in 2022. The company had nearly 141 million passengers in 2022 and has the highest market value of publicly held airline companies worldwide as of 2024.
Delta Air Lines' passenger load factor from FY 2008 to FY 2023
Data include the operations of Delta's contract carriers under capacity purchase agreements. The figures for FY 2008 through FY 2018 were taken from a previous annual report.
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Delta Air Lines. (February 12, 2024). Delta Air Lines' passenger load factor from FY 2008 to FY 2023 [Graph]. In Statista. Retrieved February 08, 2025, from https://www.statista.com/statistics/221085/passenger-load-factor-of-delta-air-lines/?__sso_cookie_checker=failed
Delta Air Lines. "Delta Air Lines' passenger load factor from FY 2008 to FY 2023." Chart. February 12, 2024. Statista. Accessed February 08, 2025. https://www.statista.com/statistics/221085/passenger-load-factor-of-delta-air-lines/?__sso_cookie_checker=failed
Delta Air Lines. (2024). Delta Air Lines' passenger load factor from FY 2008 to FY 2023. Statista. Statista Inc.. Accessed: February 08, 2025. https://www.statista.com/statistics/221085/passenger-load-factor-of-delta-air-lines/?__sso_cookie_checker=failed
Delta Air Lines. "Delta Air Lines' Passenger Load Factor from Fy 2008 to Fy 2023." Statista, Statista Inc., 12 Feb 2024, https://www.statista.com/statistics/221085/passenger-load-factor-of-delta-air-lines/?__sso_cookie_checker=failed
Delta Air Lines, Delta Air Lines' passenger load factor from FY 2008 to FY 2023 Statista, https://www.statista.com/statistics/221085/passenger-load-factor-of-delta-air-lines/?__sso_cookie_checker=failed (last visited February 08, 2025)
Delta Air Lines' passenger load factor from FY 2008 to FY 2023 [Graph], Delta Air Lines, February 12, 2024. [Online]. Available: https://www.statista.com/statistics/221085/passenger-load-factor-of-delta-air-lines/?__sso_cookie_checker=failed