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Opinion of U.S. consumers on how the current economy effects customer service from 2010 to 2014*

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Consumer opinion on the economy's effect on customer service in the U.S. 2010-2014 The statistic shows the distribution of U.S. consumers by their opinion on how the economy has effected the quality of the customer service of companies from 2010 to 2014. In 2011, 32 percent of respondents considered that businesses focus on customer service had improved.
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Businesses' attitudes towards customers service have not changedBusinesses have increased their focus on providing good customer serviceBusinesses pay less attention to providing good customer service
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Businesses' attitudes towards customers service have not changedBusinesses have increased their focus on providing good customer serviceBusinesses pay less attention to providing good customer service
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Description Source More information
The statistic shows the distribution of U.S. consumers by their opinion on how the economy has effected the quality of the customer service of companies from 2010 to 2014. In 2011, 32 percent of respondents considered that businesses focus on customer service had improved.
Show more
Release date
October 2014
Region
United States
Survey time period
August 19 to September, 2015
Number of respondents
1,000 respondents
Age group
18 years and older
Method of interview
Face-to-face interview
Supplementary notes
* This question was phrased by the source as follows: "In this current economy, do you think that...?"
Percentage points not shown represent respondents who were not sure.
The source did not provide data for 2013.

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