Consumer opinion on the economy's effect on customer service in the U.S. 2010-2014

The statistic shows the distribution of U.S. consumers by their opinion on how the economy has effected the quality of the customer service of companies from 2010 to 2014. In 2011, 32 percent of respondents considered that businesses focus on customer service had improved.

Opinion of U.S. consumers on how the current economy effects customer service from 2010 to 2014*

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Source

Release date

October 2014

Region

United States

Survey time period

August 19 to September, 2015

Number of respondents

1,000 respondents

Age group

18 years and older

Method of interview

Face-to-face interview

Supplementary notes

* This question was phrased by the source as follows: "In this current economy, do you think that...?"
Percentage points not shown represent respondents who were not sure.
The source did not provide data for 2013.

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