Consumer experiences with customer service in the U.S. 2010-2014

The statistic shows the share of U.S. consumers by how well their expectations of customer services were met in the United States from 2010 to 2014. In 2011, 29 percent of respondents said that customer service provision was below their expectations.

Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014

Met your expectationsMissed your expectationsExceed your expectations
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Release date

October 2014


United States

Survey time period

August 19 to September 2, 2014

Number of respondents

1,000 respondents

Age group

18 years and older

Method of interview

Face-to-face interview

Supplementary notes

* This question was phrased by the source as follows: "In general, would you say the customer service experiences you have with companies usually...?"
The source did not provide data for 2013.
Percentage point not shown for respondents who answered "not sure".

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