U.S. willingness to spend extra for excellent customer service 2012

This survey details consumers' willingness to spend more with companies that they believe provide excellent customer service in 2012. 18 percent of responents would be prepared to spend 10% more with such companies.

How much more would you be willing to spend with a company that you believe provides excellent customer service?

Percentage of respondents
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Source

Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

1,000 respondents

Age group

8-19 years

Method of interview

Face-to-face interview

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