Consumers' reasons to spend extra for excellent customer service 2012

This survey details consumers' reasons for spending more with companies that provide excellent customer service in 2012. Some 25 percent of respondents say they would do so because they place a high value on high-qualitity customer service.

Why would you be willing to spend more with a company that provides excellent customer service?

Characteristic	Percentage of respondents
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Release date

May 2012

More information

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

662 respondents

Age group

8-19 years

Special properties

Respondents willing to spend more

Method of interview

Face-to-face interview

Citation formats

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