Reasons to not spend extra for excellent customer service 2012

This survey details U.S. consumers' reasons for not spending more with companies that provide excellent customer service in 2012. Some 25 percent of respondents say they cannot afford to do so.

Why would you not be willing to spend more with a company that provides excellent customer service?

Characteristic	Percentage of respondents
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Release date

May 2012

More information

Region

United States

Survey time period

February 22 to 29, 2012

Number of respondents

338 respondents

Age group

8-19 years

Special properties

Respondents not willing to spend more

Method of interview

Face-to-face interview

Citation formats

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