This survey details U.S. consumers' reasons for not spending more with companies that provide excellent customer service in 2012. Some 25 percent of respondents say they cannot afford to do so.
U.S. consumers' reasons not to spend extra for excellent customer service 2012
Why would you not be willing to spend more with a company that provides excellent customer service?
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American Express. (May 2, 2012). Why would you not be willing to spend more with a company that provides excellent customer service? [Graph]. In Statista. Retrieved December 06, 2019, from https://www.statista.com/statistics/225243/us-reasons-not-to-spend-extra-for-customer-service/
American Express. "Why would you not be willing to spend more with a company that provides excellent customer service?." Chart. May 2, 2012. Statista. Accessed December 06, 2019. https://www.statista.com/statistics/225243/us-reasons-not-to-spend-extra-for-customer-service/
American Express. (2012). Why would you not be willing to spend more with a company that provides excellent customer service?. Statista. Statista Inc.. Accessed: December 06, 2019. https://www.statista.com/statistics/225243/us-reasons-not-to-spend-extra-for-customer-service/
American Express. "Why Would You Not Be Willing to Spend More with a Company That Provides Excellent Customer Service?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225243/us-reasons-not-to-spend-extra-for-customer-service/
American Express, Why would you not be willing to spend more with a company that provides excellent customer service? Statista, https://www.statista.com/statistics/225243/us-reasons-not-to-spend-extra-for-customer-service/ (last visited December 06, 2019)