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U.S. consumers' angry reactions to customer service professionals 2012

This survey details the reactions of U.S. consumers who had lost their temper with a customer service professional in the past year. 40 percent of respondents threatened to switch to a competitor in this situation.

Which of the following have you done when you lost your temper with a customer service professional?

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Source

Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

350 respondents

Age group

8-19 years

Special properties

Respondents who have lost their temper in the past year

Method of interview

Face-to-face interview

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