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U.S. consumers' communication channels for difficult service inquiries 2012
U.S. consumers' communication channels for difficult service inquiries 2012
For a difficult customer service inquiry*, what is your preferred channel for reaching out to companies?
by Statista Research Department,
last edited
May 2, 2012
This survey shows the preferred channels of communication of U.S. consumers when dealing with a difficult customer service inquiry. Some 15 percent of respondents said their preferred method is using a company website or email.
For a difficult customer service inquiry*, what is your preferred channel for reaching out to companies?
Loading statistic...
| Percentage of respondents | |
|---|---|
| Speaking with a 'real' person on the phone | 46% |
| Face to face | 30% |
| Company website or email | 9% |
| Using an automated voice response system on the phone | 5% |
| Text message | 4% |
| Online chat / instant messaging | 4% |
| Social networking site | 3% |
| Percentage of respondents | |
|---|---|
| Speaking with a 'real' person on the phone | 46% |
| Face to face | 30% |
| Company website or email | 9% |
| Using an automated voice response system on the phone | 5% |
| Text message | 4% |
| Online chat / instant messaging | 4% |
| Social networking site | 3% |
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Description
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More information
by Statista Research Department,
last edited
May 2, 2012
This survey shows the preferred channels of communication of U.S. consumers when dealing with a difficult customer service inquiry. Some 15 percent of respondents said their preferred method is using a company website or email.
- Show sources information
- Show publisher information
- Release date
- May 2012
- Region
- United States
- Survey time period
- February 22. - 29., 2012
- Number of respondents
- 1,000 respondents
- Age group
- 8-19 years
- Method of interview
- Face-to-face interview
- Supplementary notes
- * A difficult inquiry such as making a complaint or disputing a charge.
Free access to basic statistics
Source
- Show sources information
- Show publisher information
- Release date
- May 2012
More information
- Region
- United States
- Survey time period
- February 22. - 29., 2012
- Number of respondents
- 1,000 respondents
- Age group
- 8-19 years
- Method of interview
- Face-to-face interview
- Supplementary notes
- * A difficult inquiry such as making a complaint or disputing a charge.
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Studies
- Customer service in the U.S.
- Call centers in the U.S.
- State of Customer Service Experience 2018
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- Global Customer Service Barometer 2012
- State of Customer Service Experience 2017
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Statistics on "Organic consumers in the U.S."
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- Share of consumers who believe organic produce is healthier than conventionally grown food in the United States as of June 2016
- Share of consumers who believe organic produce is healthier than conventionally grown food in the United States as of June 2016, by gender
- Share of consumers who say cost is an important reason when deciding to buy organic food in the United States as of June 2016
- Share of organic beauty and personal care products purchased by consumers in the United States as of May 2017, by gender
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- Frequency of makeup use among consumers in the United States as of May 2017, by consumer group
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- Features consumers in the United States attribute more to organic beauty and personal care products as of May 2017
- Criteria used by consumers when selecting organic beauty and personal care products in the United States as of May 2017, by gender
- Consumers who agree that organic beauty and personal care products are skin-friendly in the United States as of May 2017
- Share of consumers who prefer to purchase natural or organic skin care products as of May 2017, by gender
- Consumer attitude towards ingredient label of the natural and organic personal care (NOPC) in the United States as of 2016
- Forecasted consumption value of organic packaged food in the United States from 2014 to 2020 (in million U.S. dollars)
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- Average amount consumers spend on organic beauty and personal care products per month in the United States as of May 2017 (in U.S. dollars)
- Amount consumers are willing to pay for organic beauty and personal care products in the United States as of May 2017, by gender
- Amount consumers are willing to pay for organic beauty and personal care products in the United States as of May 2017, by household income
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- Which communication channel do you prefer for personal communication, to receive advertisement and service mesages?*
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