Try our corporate solution for free!
(212) 419-8286
hadley.ward@statista.com

U.S. consumers' communication channels for difficult service inquiries 2012

This survey shows the preferred channels of communication of U.S. consumers when dealing with a difficult customer service inquiry. Some 15 percent of respondents said their preferred method is using a company website or email.

For a difficult customer service inquiry*, what is your preferred channel for reaching out to companies?

Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

1,000 respondents

Age group

8-19 years

Method of interview

Face-to-face interview

Supplementary notes

* A difficult inquiry such as making a complaint or disputing a charge.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "Newspapers in France"

Further Content: You might find this interesting as well

Statistics

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.