U.S. consumers' communication channels for difficult service inquiries 2012

For a difficult customer service inquiry*, what is your preferred channel for reaching out to companies?

by Statista Research Department, last edited May 2, 2012
U.S. consumers' communication channels for difficult service inquiries 2012 This survey shows the preferred channels of communication of U.S. consumers when dealing with a difficult customer service inquiry. Some 15 percent of respondents said their preferred method is using a company website or email.
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For a difficult customer service inquiry*, what is your preferred channel for reaching out to companies?

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