This survey shows the customer service issues that would influence U.S. consumers to switch to another brand or company. Some 33 percent of respondents stated that rude or unresponsive customer service representatives would influence their decision in this way.
Which of the following customer service issues would be most likely to influence you to switch brands or companies?
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American Express. (May 2, 2012). Which of the following customer service issues would be most likely to influence you to switch brands or companies? [Graph]. In Statista. Retrieved April 19, 2024, from https://www.statista.com/statistics/225278/us-customer-service-issues-that-cause-a-switch-of-company/
American Express. "Which of the following customer service issues would be most likely to influence you to switch brands or companies?." Chart. May 2, 2012. Statista. Accessed April 19, 2024. https://www.statista.com/statistics/225278/us-customer-service-issues-that-cause-a-switch-of-company/
American Express. (2012). Which of the following customer service issues would be most likely to influence you to switch brands or companies?. Statista. Statista Inc.. Accessed: April 19, 2024. https://www.statista.com/statistics/225278/us-customer-service-issues-that-cause-a-switch-of-company/
American Express. "Which of The following Customer Service Issues Would Be Most Likely to Influence You to Switch Brands or Companies?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225278/us-customer-service-issues-that-cause-a-switch-of-company/
American Express, Which of the following customer service issues would be most likely to influence you to switch brands or companies? Statista, https://www.statista.com/statistics/225278/us-customer-service-issues-that-cause-a-switch-of-company/ (last visited April 19, 2024)
Which of the following customer service issues would be most likely to influence you to switch brands or companies? [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225278/us-customer-service-issues-that-cause-a-switch-of-company/