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Consumers' willingness to wait on hold, customer service by phone 2012
Consumers' willingness to wait on hold, customer service by phone 2012
When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold?
This survey shows the length of time that U.S. consumers are willing to wait on the line when contacting a customer service center by telephone. 28 percent of respondents are prepared to wait between 5 and 10 minutes.
When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold?
Loading statistic...
| Percentage of respondents | |
|---|---|
| Less than 5 minutes | 19% |
| 5 to 10 minutes | 28% |
| 10 to 15 minutes | 21% |
| 15 to 30 minutes | 21% |
| 30 minutes to 1 hour | 5% |
| 1 hour or more | 7% |
| Percentage of respondents | |
|---|---|
| Less than 5 minutes | 19% |
| 5 to 10 minutes | 28% |
| 10 to 15 minutes | 21% |
| 15 to 30 minutes | 21% |
| 30 minutes to 1 hour | 5% |
| 1 hour or more | 7% |
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Description
Source
More information
This survey shows the length of time that U.S. consumers are willing to wait on the line when contacting a customer service center by telephone. 28 percent of respondents are prepared to wait between 5 and 10 minutes.
Show more- Show sources information
- Show publisher information
- Release date
- May 2012
- Region
- United States
- Survey time period
- February 22. - 29., 2012
- Number of respondents
- 1,000 respondents
- Age group
- 8-19 years
- Method of interview
- Face-to-face interview
Source
- Show sources information
- Show publisher information
- Release date
- May 2012
More information
- Region
- United States
- Survey time period
- February 22. - 29., 2012
- Number of respondents
- 1,000 respondents
- Age group
- 8-19 years
- Method of interview
- Face-to-face interview
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