This survey shows the length of time that U.S. consumers are willing to wait on the line when contacting a customer service center by telephone. 28 percent of respondents are prepared to wait between 5 and 10 minutes.
When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold?
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American Express. (May 2, 2012). When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold? [Graph]. In Statista. Retrieved June 27, 2022, from https://www.statista.com/statistics/225283/us-consumers-wait-periods-for-telephone-customer-service/
American Express. "When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold?." Chart. May 2, 2012. Statista. Accessed June 27, 2022. https://www.statista.com/statistics/225283/us-consumers-wait-periods-for-telephone-customer-service/
American Express. (2012). When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold?. Statista. Statista Inc.. Accessed: June 27, 2022. https://www.statista.com/statistics/225283/us-consumers-wait-periods-for-telephone-customer-service/
American Express. "When You Contact a Customer Service Center by Phone, What Is The Maximum Amount of Time You Are Willing to Wait on Hold?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225283/us-consumers-wait-periods-for-telephone-customer-service/
American Express, When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold? Statista, https://www.statista.com/statistics/225283/us-consumers-wait-periods-for-telephone-customer-service/ (last visited June 27, 2022)
