U.S. consumers' usage of social media to get a customer service response 2012
In the past year, have you utilized social media to get a customer service response?
This survey shows U.S. consumers' usage of social media to get a customer service response in the past year. 17 percent of respondents said that they had used social media for this purpose.
In the past year, have you utilized social media to get a customer service response?
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| Percentage of respondents | |
|---|---|
| Yes | 17% |
| No | 83% |
Source
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Customer service in the U.S.
Statistics on "Customer service in the U.S."
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