This survey shows U.S. consumers' usage of social media to get a customer service response in the past year. 17 percent of respondents said that they had used social media for this purpose.
In the past year, have you utilized social media to get a customer service response?
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American Express. (May 2, 2012). In the past year, have you utilized social media to get a customer service response? [Graph]. In Statista. Retrieved January 18, 2020, from https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express. "In the past year, have you utilized social media to get a customer service response?." Chart. May 2, 2012. Statista. Accessed January 18, 2020. https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express. (2012). In the past year, have you utilized social media to get a customer service response?. Statista. Statista Inc.. Accessed: January 18, 2020. https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express. "In The past Year, Have You Utilized Social Media to Get a Customer Service Response?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express, In the past year, have you utilized social media to get a customer service response? Statista, https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/ (last visited January 18, 2020)
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