This survey shows U.S. consumers' usage of social media to get a customer service response in the past year. 17 percent of respondents said that they had used social media for this purpose.
In the past year, have you utilized social media to get a customer service response?
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American Express. (May 2, 2012). In the past year, have you utilized social media to get a customer service response? [Graph]. In Statista. Retrieved February 19, 2020, from https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express. "In the past year, have you utilized social media to get a customer service response?." Chart. May 2, 2012. Statista. Accessed February 19, 2020. https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express. (2012). In the past year, have you utilized social media to get a customer service response?. Statista. Statista Inc.. Accessed: February 19, 2020. https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express. "In The past Year, Have You Utilized Social Media to Get a Customer Service Response?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express, In the past year, have you utilized social media to get a customer service response? Statista, https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/ (last visited February 19, 2020)
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