This survey shows U.S. consumers' usage of social media to get a customer service response in the past year. 17 percent of respondents said that they had used social media for this purpose.
In the past year, have you utilized social media to get a customer service response?
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American Express. (May 2, 2012). In the past year, have you utilized social media to get a customer service response? [Graph]. In Statista. Retrieved September 12, 2024, from https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express. "In the past year, have you utilized social media to get a customer service response?." Chart. May 2, 2012. Statista. Accessed September 12, 2024. https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express. (2012). In the past year, have you utilized social media to get a customer service response?. Statista. Statista Inc.. Accessed: September 12, 2024. https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express. "In The past Year, Have You Utilized Social Media to Get a Customer Service Response?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express, In the past year, have you utilized social media to get a customer service response? Statista, https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/ (last visited September 12, 2024)
In the past year, have you utilized social media to get a customer service response? [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
