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U.S. consumers' opinions on customer service by small businesses 2012

Published by Statista Research Department, May 2, 2012
This survey shows U.S. consumers' opinions on the customer service provided by small businesses. Some 80 percent of respondents agreed that small firms provide a more personal customer service experience than their larger counterparts.

Do you agree that each of the following statements accuractely describes customer service in small businesses?

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Source

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Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

1,000 respondents

Age group

8-19 years

Method of interview

Face-to-face interview

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