This survey shows U.S. consumers' opinions on the customer service provided by small businesses. Some 80 percent of respondents agreed that small firms provide a more personal customer service experience than their larger counterparts.
Do you agree that each of the following statements accuractely describes customer service in small businesses?
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- U.S. consumers' willingness to wait for customer service in-person 2012
- Consumers' who lost their temper with customer service professionals 2012
- U.S. customer service issues that provoke a switch to another company 2012
- Customer service: change in customers' expectations in the last year 2018
- Customer service: opinion about effort put into resolving issues U.S.& worldwide 2017
- Share of customers by if companies responded to their questions on social media 2017
- U.S. consumers' opinions on companies' responses over social media channels 2012
- Important aspects of a good customer service experience U.S.& worldwide 2018
- Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Consumers' willingness to wait on hold, customer service by phone 2012
- U.S. lost sales due to poor customer service experiences 2012
- Customers by if they favor brands with a customer service portal U.S.& worldwide 2017
- U.S. consumers' communication of customer service experiences 2012
- Important aspects of a good customer service experience by age worldwide 2018
- Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Customers by share lost due to poor service in the last year U.S.& worldwide 2018
- Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- U.S. consumers' opinions on customer service waiting times 2012
American Express. (May 2, 2012). Do you agree that each of the following statements accuractely describes customer service in small businesses? [Graph]. In Statista. Retrieved January 15, 2021, from https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
American Express. "Do you agree that each of the following statements accuractely describes customer service in small businesses?." Chart. May 2, 2012. Statista. Accessed January 15, 2021. https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
American Express. (2012). Do you agree that each of the following statements accuractely describes customer service in small businesses?. Statista. Statista Inc.. Accessed: January 15, 2021. https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
American Express. "Do You Agree That Each of The following Statements Accuractely Describes Customer Service in Small Businesses?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
American Express, Do you agree that each of the following statements accuractely describes customer service in small businesses? Statista, https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/ (last visited January 15, 2021)