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Contact center management - HR challenges in the coming year 2011

What are the top contact center human resources challenges for the year ahead?*

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Source

Release date

August 2011

Region

United States

Survey time period

August 2011

Number of respondents

312 respondents

Special properties

Call center executives, managers or supervisors

Supplementary notes

This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted

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Statistics on "Call centers in the U.S."

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