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Contact center management - training challenges in the coming year 2011

Published by Statista Research Department, Aug 24, 2011
This survey details the responses of contact center executives as to the top training challenges for the year ahead. Some 56 percent of respondents stated that adequately training staff in new products and methodologies is a significant challenge.

What are the top contact center training challenges for the year ahead?*

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Release date

August 2011

Region

United States

Survey time period

August 2011

Number of respondents

312 respondents

Special properties

Call center executives, managers or supervisors

Supplementary notes

This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted

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