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Customer contact centers - use of technology 2011

Which technology solutions are used inside your customer contact center?*

by Statista Research Department, last edited Aug 24, 2011
Customer contact centers - use of technology 2011 This survey details the responses of contact center executives as to what technology solutions are used. Some 52 percent of respondents stated that customer satisfaction surveys are used.
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Which technology solutions are used inside your customer contact center?*

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