Handling of web chat email-based inquiries in customer service centers 2011

This survey details the responses of contact center executives as to how customer inquiries are handled in their company. Some 20 percent of respondents stated that inquiries are handled by a separate, dedicated team.

How are customer web chat / email-based inquiries handled in your company?*

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Source

Release date

August 2011

Region

United States

Survey time period

August 2011

Number of respondents

312 respondents

Special properties

Call center executives, managers or supervisors

Supplementary notes

This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted

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Statistics on "Call centers in the U.S."

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