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Customer contact centers handling of social network-based inquiries 2011

How are customer social network-based inquiries handled in your company?*

by Statista Research Department, last edited Aug 24, 2011
Customer contact centers handling of social network-based inquiries 2011 This survey details the responses of contact center executives as to how social media-based customer inquiries are handled in their company. Some 26 percent of respondents stated that inquiries are handled by a separate, dedicated team.
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How are customer social network-based inquiries handled in your company?*

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