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Customer contact centers handling of social network-based inquiries 2011

Published by Statista Research Department, Aug 24, 2011
This survey details the responses of contact center executives as to how social media-based customer inquiries are handled in their company. Some 26 percent of respondents stated that inquiries are handled by a separate, dedicated team.

How are customer social network-based inquiries handled in your company?*

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Release date

August 2011

Region

United States

Survey time period

August 2011

Number of respondents

312 respondents

Special properties

Call center executives, managers or supervisors

Supplementary notes

This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted

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Leading companies

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