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Back office work done by customer contact center staff 2011

What type of "back office" work is executed by your contact center staff?*

by Statista Research Department, last edited Aug 24, 2011
Back office work done by customer contact center staff 2011 This survey details the responses of contact center executives as to the "back office" work executed by contact center staff. Some 65 percent of respondents stated that staff work on complaint resolution while not engaged in their primary tasks.
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What type of "back office" work is executed by your contact center staff?*

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