This survey details the responses of contact center executives as to expenditure on staff training. Some 42 percent of respondents stated that their firm spends less than 1,000 U.S. dollars per agent per year.
How much does your company spend on customer contact staff training per agent per year?*
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Unisphere Media. (August 24, 2011). How much does your company spend on customer contact staff training per agent per year?* [Graph]. In Statista. Retrieved March 28, 2024, from https://www.statista.com/statistics/234930/call-center-expenditure-on-staff-training/
Unisphere Media. "How much does your company spend on customer contact staff training per agent per year?*." Chart. August 24, 2011. Statista. Accessed March 28, 2024. https://www.statista.com/statistics/234930/call-center-expenditure-on-staff-training/
Unisphere Media. (2011). How much does your company spend on customer contact staff training per agent per year?*. Statista. Statista Inc.. Accessed: March 28, 2024. https://www.statista.com/statistics/234930/call-center-expenditure-on-staff-training/
Unisphere Media. "How Much Does Your Company Spend on Customer Contact Staff Training per Agent per Year?*." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234930/call-center-expenditure-on-staff-training/
Unisphere Media, How much does your company spend on customer contact staff training per agent per year?* Statista, https://www.statista.com/statistics/234930/call-center-expenditure-on-staff-training/ (last visited March 28, 2024)
How much does your company spend on customer contact staff training per agent per year?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234930/call-center-expenditure-on-staff-training/