Propositions offered by BPO service companies to attract/retain clients 2011

This survey details the responses of executives in companies that sell contact center BPO services as to the most valuable propositions in attracting and retaining clients. Over 84 percent of respondents stated that their flexible service offereings were the most valuable proposition.

Top value propositions offered by contact center BPO service companies to attract and retain clients

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Release date

December 2011


United States

Survey time period


Number of respondents

58 respondents

Special properties

Executives in companies that sell Contact Center BPO services

Supplementary notes

This data relates to BPO - Business Process Outsourcing

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