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Challenges for BPO service companies 2011

This survey details the responses of executives in companies that sell contact center BPO services as to the largest challenges they face. Over 59 percent of respondents stated that the biggest challenge is delivering a consistent customer experience.

What are the biggest challenges for you as contact center BPO providers?*

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Source

Release date

December 2011

Region

United States

Survey time period

2011

Number of respondents

58 respondents

Special properties

Executives in companies that sell Contact Center BPO services

Supplementary notes

This data relates to BPO - Business Process Outsourcing
* The source does not provide detailed information regarding the questions. The chosen wording here might therefore differ slightly from the survey.

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