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Contact center BPO service companies competitiveness goals 2011

What are the contact center goals to make your company more competitive in the contact center BPO space?

by Statista Research Department, last edited Dec 30, 2011
Contact center BPO service companies competitiveness goals 2011 This survey details the responses of executives in companies that sell contact center BPO services as to the goals for improving competitiveness. Over 49 percent of respondents stated that reducing agent turnover was a significant goal.
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What are the contact center goals to make your company more competitive in the contact center BPO space?

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