Contact center BPO service companies competitiveness goals 2011

This survey details the responses of executives in companies that sell contact center BPO services as to the goals for improving competitiveness. Over 49 percent of respondents stated that reducing agent turnover was a significant goal.

What are the contact center goals to make your company more competitive in the contact center BPO space?

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Source

Release date

December 2011

Region

United States

Survey time period

2011

Number of respondents

58 respondents

Special properties

Executives in companies that sell Contact Center BPO services

Supplementary notes

This data relates to BPO - Business Process Outsourcing

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