Try our corporate solution for free!
(212) 419-8286
hadley.ward@statista.com

BPO contact center technology use 2011

This survey details the responses of executives in companies that sell contact center BPO services as to the technology used within their organizations. Over 91 percent of respondents stated that their firm uses in-house or custom apps.

Technologies used by contact center BPO service companies to support customer interactions 2011*

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

$39 $59 per month *
in the first 12 months
33% discount until May 31st
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

December 2011

Region

United States

Survey time period

2011

Number of respondents

58 respondents

Special properties

Executives in companies that sell Contact Center BPO services

Supplementary notes

This data relates to BPO - Business Process Outsourcing
* Multiple answers were possible.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "Services sector in Latin America"

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.