BPO contact center technology use 2011

This survey details the responses of executives in companies that sell contact center BPO services as to the technology used within their organizations. Over 91 percent of respondents stated that their firm uses in-house or custom apps.

Technologies used by contact center BPO service companies to support customer interactions 2011*

Percentage of respondents
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Source

Release date

December 2011

Region

United States

Survey time period

2011

Number of respondents

58 respondents

Special properties

Executives in companies that sell Contact Center BPO services

Supplementary notes

This data relates to BPO - Business Process Outsourcing
* Multiple answers were possible.

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