Customer satisfaction with wireless mobile services, 2012.S.

This survey illustrates the customer satisfaction of wireless mobile technology consumers with quality of wireless mobile services in the United States and worldwide. In 2012, 48 percent of wireless mobile technology consumers are very satisfied with quality of their wireless mobile services in the United States.

Overall, how satisfied are you with the quality of your wireless mobile service?

Characteristic	All	United States
Very satisfied	37%	48%
Somewhat satisfied	51%	47%
Not very satisfied	11%	4%
Not at all satisfied	1%	1%

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Release date

August 2012

More information

Region

Worldwide

Survey time period

June 29 to July 28, 2012

Number of respondents

4,700*

Age group

18 years and older

Special properties

Elites**

Method of interview

Online survey

Supplementary notes

* The global quantitative online survey was conducted with 4,700 respondents in 7 countries: The United States, Brazil, China (PRC), India, Indonesia, Korea (ROK), and the United Kingdom. An identical survey was administered by telephone in South Africa with 300 respondents.
Respondents in the United States: n=1,000
Respondents worldwide (All): n=4,700

** Wireless mobile technology consumers: A respondent must have high income/wealth, be highly educated, and regularly follow current events.

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