Banking: efficiency gain through online adaption worldwide in 2011

Efficiency gain in banking through online adaption worldwide in 2011, based on indexed capacity need by function

by Statista Research Department, last edited Oct 9, 2012
Banking: efficiency gain through online adaption worldwide in 2011 This statistic gives information on the efficiency gain in banking through online adaption in 2011, based on indexed capacity need by function. During the survey, it was found that brick and mortar banking services used 20 percent of their capacities in sales and advice, whereas online leaders were able to direct 58 percent of their resources towards that area.
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Efficiency gain in banking through online adaption worldwide in 2011, based on indexed capacity need by function

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Back officeCustomer serviceSales and advice
Brick and mortar40%40%20%
Online adaptors32%31%37%
Online leaders18%24%58%
Back officeCustomer serviceSales and advice
Brick and mortar40%40%20%
Online adaptors32%31%37%
Online leaders18%24%58%
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by Statista Research Department, last edited Oct 9, 2012
This statistic gives information on the efficiency gain in banking through online adaption in 2011, based on indexed capacity need by function. During the survey, it was found that brick and mortar banking services used 20 percent of their capacities in sales and advice, whereas online leaders were able to direct 58 percent of their resources towards that area.
Show more
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