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Share of mobile banking users among mobile phone owners in the U.S. 2009-2016
Share of mobile banking users among mobile phone owners in the U.S. 2009-2016
Share of mobile banking users among mobile phone owners in the United States from 2009 to 2016

Mobile banking – additional information
Mobile phones are one of the most popular devices owned, and are used for personal and business purposes by people worldwide. In the United States, the mobile phone penetration rate reached 78.1 percent in 2013 and 81.5 percent of the population was predicted to have a mobile phone by 2018. Following the development of smartphone technology, mobile banking is gradually becoming a more popular channel of client communication with banks.
The number of mobile banking users in the United States was projected to increase from 57 million in 2011 to 111 million in 2016. The use of mobile banking is most popular among users in the 18-29 age group.
The most common activities related to mobile banking are checking account balances or recent transactions, downloading mobile bank applications and transferring money. Although the possibility of accessing bank services in any place is very convenient, a lot of people decide not to use this option. Reasons for not using mobile banking services include transaction security concerns, lack of necessity to use mobile banking as traditional banking channels meet the customer’s needs, and inconvenience of performing banking operations on the relatively small screen of a mobile phone.
Share of mobile banking users among mobile phone owners in the United States from 2009 to 2016
Share of mobile banking users | |
---|---|
2016* | 51% |
2015* | 46% |
2014* | 42% |
2013* | 38% |
2012* | 33% |
2011 | 29% |
2010 | 19% |
2009 | 18% |
Share of mobile banking users | |
---|---|
2016* | 51% |
2015* | 46% |
2014* | 42% |
2013* | 38% |
2012* | 33% |
2011 | 29% |
2010 | 19% |
2009 | 18% |
© Statista 2019
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Mobile banking – additional information
Mobile phones are one of the most popular devices owned, and are used for personal and business purposes by people worldwide. In the United States, the mobile phone penetration rate reached 78.1 percent in 2013 and 81.5 percent of the population was predicted to have a mobile phone by 2018. Following the development of smartphone technology, mobile banking is gradually becoming a more popular channel of client communication with banks.
The number of mobile banking users in the United States was projected to increase from 57 million in 2011 to 111 million in 2016. The use of mobile banking is most popular among users in the 18-29 age group.
The most common activities related to mobile banking are checking account balances or recent transactions, downloading mobile bank applications and transferring money. Although the possibility of accessing bank services in any place is very convenient, a lot of people decide not to use this option. Reasons for not using mobile banking services include transaction security concerns, lack of necessity to use mobile banking as traditional banking channels meet the customer’s needs, and inconvenience of performing banking operations on the relatively small screen of a mobile phone.
- Show sources information
- Show publisher information
- Release date
- July 2012
- Region
- United States
- Survey time period
- 2009 to 2011
- Age group
- 8-19 years
- Special properties
- Mobile phone users
- Supplementary notes
- * Forecast.
Source
- Show sources information
- Show publisher information
- Release date
- July 2012
More information
- Region
- United States
- Survey time period
- 2009 to 2011
- Age group
- 8-19 years
- Special properties
- Mobile phone users
- Supplementary notes
- * Forecast.
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- General overview
- Share of cash transactions at POS (points of sale) in selected countries in Europe as of 2016Share of cash transactions at POS in Europe 2016, by country
- Online banking penetration in selected European markets in 2018Online banking penetration in European markets 2018
- Share of individuals using internet banking in Belgium, Luxembourg and the Netherlands (Benelux) from 2005 to 2017Internet banking in the Benelux region 2005-2017
- Share of people who use mobile banking in Belgium, Luxembourg and the Netherlands (Benelux) from 2015 to 2016Share of people who use mobile banking in the Benelux 2015-2016
- Share of individuals who used mobile banking in selected* European countries in 2015 and 2016, by age groupDistribution of mobile banking use in selected European countries 2015-16, by age
- Belgium
- Total number of internet banking subscriptions in Belgium from 2003 to 2018 (in millions)Number of internet banking subscriptions in Belgium 2003-2018
- Total number of mobile banking subscriptions in Belgium from 2011 to 2018 (in millions)Number of mobile banking subscriptions in Belgium 2011-2018
- Please indicate how often you bought the following new products and services (financial products) via the Internet in the past 12 months?Frequency of online purchases of financial products or services in Belgium in 2018
- Share of the population that used internet banking in Belgium from 2008 to 2018Share of the population that used internet banking in Belgium 2008-2018
- Share of respondents who indicate they only* use online banking in Belgium and the Netherlands in 2016Share of respondents who only use online banking Belgium Netherlands 2016
- Total number of cases of online banking fraud in Belgium from 2006 to 2019Number of cases of online banking fraud in Belgium 2006-2019
- Luxembourg
- Population size per credit institution (banking sector) in Luxembourg from 2008 to 2016EU-18 banking sector: population per credit institution in Luxembourg 2008 to 2016
- Online banking penetration in Luxembourg from 2005 to 2017Online banking penetration in Luxembourg 2005-2017
- Share of individuals who use online banking in Luxembourg as of March 2015, by frequency*Online banking usage frequency in Luxembourg 2015
- Leading reasons for not using mobile banking operations in Luxembourg in 2016*Leading reasons for not using mobile banking operations in Luxembourg 2016
- Share of individuals who use mobile banking operations in Luxembourg in 2016, by age group*Share of individuals using mobile banking operations in Luxembourg 2016, by age group
- Netherlands
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- Online banking penetration rate in the Netherlands from 1st half 2016 to 2nd half 2017Share of consumers using online banking in the Netherlands 2016-2017
- Online banking penetration rate on mobile devices in the Netherlands from 1st half 2016 to 2nd half 2017, by genderOnline banking on mobile devices in the Netherlands 2016-2017, by gender
- Share of individuals from 12 years and older using online financial services in the Netherlands from 2012 to 2018, by genderShare of individuals online financial services in Netherlands 2012-2018, by gender
- Share of individuals using internet banking in the Netherlands from 2012 to 2019, by genderShare of individuals using internet banking in the Netherlands 2012-2019, by gender
- Share of individuals using online financial services in the Netherlands from 2012 to 2018, by age groupShare of individuals using online financial services in the Netherlands 2012-2018
- Share of individuals using internet banking in the Netherlands from 2012 to 2019, by age groupShare of individuals using internet banking in Netherlands 2012-2019, by age group
- To what extent do you use your main bank's online banking services in the following situations?Leading situation when customers use online banking in the Netherlands 2017
- Mobile banking activities undertaken by mobile banking users in the U.S. 2015
- Mobile banking usage in the United States and Canada 2013
- Smartphone banking user share by age Germany 2019
- Bank balance checks of teenagers in the Netherlands with a mobile banking app 2016
- Major purposes of using banking service on mobile phones in China 2018
- Europe: banking channels used in addition to mobile banking in 2014
- Mobile banking penetration in Mexico 2012-2018
- U.S. cell phone owners who use mobile banking 2012, by education
- U.S. cell phone owners who use mobile banking 2012, by household income
- Generational comparison of mobile and branch banking use Australia 2018
- U.S. cell phone owners who use mobile banking 2012, by gender
- Europe: mobile banking money management improvement 2014
- Europe: mobile banking money management impact 2014
- Reasons for U.S. users to not use mobile banking services in 2015
- U.S. cell phone owners who use mobile banking 2013, by ethnicity
- Mobile banking active users South Korea 2017-2018
- Survey on ways to transfer money mobile in Finland 2016
- Intelligent money management tools: mobile customers expectations in Europe 2014
- U.S. cell phone owners who use mobile banking 2012, by age group
- Mobile banking penetration in Mexico 2015, by gender
- Share of cash transactions at POS in Europe 2016, by country
- Online banking penetration in European markets 2018
- Internet banking in the Benelux region 2005-2017
- Share of people who use mobile banking in the Benelux 2015-2016
- Distribution of mobile banking use in selected European countries 2015-16, by age
- Number of internet banking subscriptions in Belgium 2003-2018
- Number of mobile banking subscriptions in Belgium 2011-2018
- Frequency of online purchases of financial products or services in Belgium in 2018
- Share of the population that used internet banking in Belgium 2008-2018
- Share of respondents who only use online banking Belgium Netherlands 2016
- Number of cases of online banking fraud in Belgium 2006-2019
- EU-18 banking sector: population per credit institution in Luxembourg 2008 to 2016
- Online banking penetration in Luxembourg 2005-2017
- Online banking usage frequency in Luxembourg 2015
- Leading reasons for not using mobile banking operations in Luxembourg 2016
- Share of individuals using mobile banking operations in Luxembourg 2016, by age group
- Most used smartphone apps in the Netherlands 2018
- Share of consumers using online banking in the Netherlands 2016-2017
- Online banking on mobile devices in the Netherlands 2016-2017, by gender
- Share of individuals online financial services in Netherlands 2012-2018, by gender
- Share of individuals using internet banking in the Netherlands 2012-2019, by gender
- Share of individuals using online financial services in the Netherlands 2012-2018
- Share of individuals using internet banking in Netherlands 2012-2019, by age group
- Leading situation when customers use online banking in the Netherlands 2017
- Online banking activities among customers in the Netherlands 2017
- Online banking service ratings Netherlands 2015-2018, by bank
- Online banking usage for ABN AMRO customers in the Netherlands 2017
- Online banking usage for ING Bank customers in the Netherlands 2017
- Online banking usage for Rabobank customers in the Netherlands 2017
- Online banking usage for Bunq customers in the Netherlands 2017
- Main account types and services by Bunq bank customers in the Netherlands 2017
- Number of customers of Knab 2015-2018
- Total client accounts of Knab 2012-2018
- Number of users of Tikkie in the Netherlands 2016-2019
- Online purchase and sales fraud in the Netherlands 2012-2017
- Mobile banking activities undertaken by mobile banking users in the U.S. 2015
- Mobile banking usage in the United States and Canada 2013
- Smartphone banking user share by age Germany 2019
- Bank balance checks of teenagers in the Netherlands with a mobile banking app 2016
- Major purposes of using banking service on mobile phones in China 2018
- Europe: banking channels used in addition to mobile banking in 2014
- Mobile banking penetration in Mexico 2012-2018
- U.S. cell phone owners who use mobile banking 2012, by education
- U.S. cell phone owners who use mobile banking 2012, by household income
- Generational comparison of mobile and branch banking use Australia 2018
- U.S. cell phone owners who use mobile banking 2012, by gender
- Europe: mobile banking money management improvement 2014
- Europe: mobile banking money management impact 2014
- Reasons for U.S. users to not use mobile banking services in 2015
- U.S. cell phone owners who use mobile banking 2013, by ethnicity
- Mobile banking active users South Korea 2017-2018
- Survey on ways to transfer money mobile in Finland 2016
- Intelligent money management tools: mobile customers expectations in Europe 2014
- U.S. cell phone owners who use mobile banking 2012, by age group
- Mobile banking penetration in Mexico 2015, by gender
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