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Issues to be addresed in financial services from a customer perspective 2012

The statistic shows the results of a survey conducted in order to find what, from a customer point of view, are the most urgent issues to be addressed in the financial services sector. When asked which issues they thought most important to address, 51 percent cited operating transparently, whereas 9 percent cited company size.

''When it comes to the financial services industry, which of the following issues do you think are most important to address?''

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Release date

July 2012



Survey time period


Supplementary notes

The full question asked in the interviews was 'when it comes to the financial services industry (banks, insurance companies, and investment companies), which three of the following issudes do you think are the most important to address?

The source supplies no information regarding the number of people surveyed or the method used.

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Statistics on "Banking industry in Brazil"

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