Main reasons for U.S. consumers to change internet providers as of 2011

Main reasons for changing internet provider in 2011 This graph shows the results of a survey asking households in the United States what there main reasons were for changing online providers as of 2011. 38 percent said their main reason for changing would be to save money by moving to a cheaper provider.
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Percentage of households
Less Expensive38%
Faster Speed30%
Other Reason13%
More Reliable10%
Better Customer Service7%
Mobility1%
Preference for Name Brand1%
Percentage of households
Less Expensive38%
Faster Speed30%
Other Reason13%
More Reliable10%
Better Customer Service7%
Mobility1%
Preference for Name Brand1%

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Description Source More information
This graph shows the results of a survey asking households in the United States what there main reasons were for changing online providers as of 2011. 38 percent said their main reason for changing would be to save money by moving to a cheaper provider.
Show more
Release date
June 2013
Region
United States
Survey time period
July 2011

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