Main reasons for changing internet provider in 2011

This graph shows the results of a survey asking households in the United States what there main reasons were for changing online providers as of 2011. 38 percent said their main reason for changing would be to save money by moving to a cheaper provider.

Main reasons for U.S. consumers to change internet providers as of 2011

Percentage of households
Less Expensive38%
Faster Speed30%
Other Reason13%
More Reliable10%
Better Customer Service7%
Mobility1%
Preference for Name Brand1%
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Sources

Release date

June 2013

Region

United States

Survey time period

July 2011

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Statistics on "Internet usage in the United States"

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