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U.S. customer satisfaction e-government service websites 2020

U.S. customer satisfaction with leading e-government websites as of 1st half 2020

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Source

Release date

2021

Region

United States

Survey time period

H1 2020

Number of respondents

500,000 respondents

Special properties

desktop only, excluding mobile; 100+ sites measured

Method of interview

Online survey

Supplementary notes

The satisfaction is measured on a 0 to 100 scale, with scores of 80 and above recognized as threshold of excellence (highly satisfied visitors) and scores below 70 revealing much room for improvement (dissatisfied).

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Statistics on "E-government"

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