U.S. customer satisfaction e-government service websites 2019

This statistic presents the highest-ranked e-government websites based on U.S. consumer satisfaction index rating. As of the first half of 2019, the Extra Help with Medicare Prescription Drug Plan Costs page was ranked second with with a satisfaction rating score of 90 index points.

U.S. customer satisfaction with leading e-government websites as of 1st half 2019

Index score (100 point scale)
SSA Retirement Estimator ssa.gov/estimator91
SSA Extra Help with Medicare Prescription Drug Plan Costs socialsecurity.gov/i102090
SSA - my Social Security ssa.gov/myaccount89
DHS U.S. Citizenship and Immigration Services Resource Center uscis.gov/portal/site/uscis/citizenship88
TREASURY Electronic Federal Tax Payment System eftps.com88
OPM Office of Personnel Management: Retirement Services servicesonline.opm.gov87
HHS AIDSinfo aidsinfo.nih.gov86
SSA iClaim socialsecurity.gov/applyonline84
NASA NASA main website nasa.gov84
TREASURY IRS Direct Pay irs.gov/payments/direct-pay84
HHS National Institute of Arthritis and Musculoskeletal and Skin Diseases niams.nih.gov84
HHS National Institute of Diabetes and Digestive and Kidney Diseases niddk.nih.gov84
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Release date

October 2019


United States

Survey time period

H1 2019

Number of respondents

500,000 respondents

Special properties

100+ sites measured

Method of interview

Online survey

Supplementary notes

The satisfaction is measured on a 0 to 100 scale, with scores of 80 and above recognized as threshold of excellence (highly satisfied visitors) and scores below 70 revealing much room for improvement (dissatisfied).

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Statistics on "E-government"

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