U.S. customer satisfaction e-government service websites 2019

This statistic presents the highest-ranked e-government websites based on U.S. consumer satisfaction index rating. As of the second half of 2019, the Extra Help with Medicare Prescription Drug Plan Costs page was ranked second with with a satisfaction rating score of 92 index points.

U.S. customer satisfaction with leading e-government websites as of 1st half 2019

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Release date

April 2020


United States

Survey time period

H2 2019

Number of respondents

500,000 respondents

Special properties

desktop only, excluding mobile; 100+ sites measured

Method of interview

Online survey

Supplementary notes

The satisfaction is measured on a 0 to 100 scale, with scores of 80 and above recognized as threshold of excellence (highly satisfied visitors) and scores below 70 revealing much room for improvement (dissatisfied).

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Statistics on "E-government"

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