• Expedia: revenue 2007-2018

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Global online travel company Expedia generated approximately 11.22 billion U.S. dollars in global revenue in 2018, up from around 10.06 billion the previous year.

A big player in the online travel industry

Expedia has become one of the key players in the global online travel industry - the company’s revenue growing steadily over the past nine years. The Washington-based company generated the majority of its revenue in its native country of the United States accounting for 6.2 billion U.S. dollars in 2018. Despite its high earnings, Expedia was only the second most successful online travel agency in terms of revenue in 2018. Its main competitor, Booking Holdings, recorded even higher earnings with global revenue amounting to over 14 and a half billion U.S. dollars.

Does high revenue equal customer satisfaction?

The American Customer Satisfaction Index (ACSI) score of Expedia was 79 in 2019 - meaning the company generated an equal level of consumer satisfaction to the overall internet travel website industry in the same period.