Revenue of Expedia Group, Inc. worldwide 2007-2020

Due to the coronavirus (COVID-19) pandemic, the global revenue of Expedia Group, Inc. more than halved in 2020 over the previous year. In 2019, this company's revenue amounted to about 12.07 billion U.S. dollars, while revenue dropped to roughly 5.2 billion U.S. dollars in 2020.

A big player in the online travel industry

Expedia has become one of the key players in the global online travel industry - the company’s revenue growing steadily until 2019. The Washington-based company generated the majority of its revenue in its native country of the United States accounting for 6.87 billion U.S. dollars in 2019. Despite its high earnings, Expedia was only the second most successful online travel agency in terms of revenue in 2019. In that year, global revenue of Booking Holdings, its main competitor, amounted to over 15 billion U.S. dollars.

Does high revenue equal customer satisfaction?

The American Customer Satisfaction Index (ACSI) score of Expedia was 77 in 2020 - meaning the company generated an equal level of consumer satisfaction to the overall internet travel website industry in the same period.