Revenue of Expedia Group, Inc. worldwide 2007-2021

The global revenue of Expedia Group, Inc. rose by approximately 65 percent in 2021 over the previous year. After decreasing sharply to 5.2 billion U.S. dollars in 2020 due to the onset of the coronavirus (COVID-19) pandemic, the company's revenue went up to 8.6 billion U.S. dollars in 2021, as travel demand increased.

A big player in the online travel industry

Expedia is one of the key players in the global online travel market, reporting one of the highest revenue of leading online travel agencies (OTAs) worldwide. The Washington-based company generated most of its annual income in the United States. In 2021, the revenue of Expedia Group, Inc. in the U.S. accounted for roughly 76 percent of the company's total earnings that year.

Does high revenue equal customer satisfaction?

The American Customer Satisfaction Index (ACSI) score of Expedia was 74 in 2021, denoting a decrease of three points compared to the previous year. However, the company generated an equal level of consumer satisfaction to the overall internet travel website industry in 2021.