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U.S. customer satisfaction with mobile e-government services 2020

Overall U.S. customer satisfaction with mobile e-government sites and apps as of 1st half 2020

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Source

Release date

2021

Region

United States

Survey time period

Q4 2013 to H1 2020

Number of respondents

500,000 respondents

Special properties

100+ govt sites measured

Method of interview

Online survey

Supplementary notes

The satisfaction is measured on a 1 to 100 scale, with scores of 80 and above recognized as threshold of excellence (highly satisfied visitors) and scores below 70 revealing much room for improvement (dissatisfied).
The source switched to half-year reporting as of H1 2018.

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Statistics on "E-government"

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