U.S. customer satisfaction with mobile e-government services 2019

This timeline shows the customer satisfaction with the overall mobile e-government sector as measured by customer satisfaction index score. As of the second half of 2019, customer satisfaction with mobile e-government pages and apps reached a score of 77.5 index points.

Overall U.S. customer satisfaction with mobile e-government sites and apps as of 2nd half 2019

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Release date

April 2020


United States

Survey time period

Q4 2013 to H2 2019

Number of respondents

500,000 respondents

Special properties

100+ govt sites measured

Method of interview

Online survey

Supplementary notes

The satisfaction is measured on a 1 to 100 scale, with scores of 80 and above recognized as threshold of excellence (highly satisfied visitors) and scores below 70 revealing much room for improvement (dissatisfied).
The source switched to half-year reporting as of H1 2018.

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Statistics on "E-government"

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