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Satisfaction with fixed telephony services in the United Kingdom (UK) 2010-2019

This statistic illustrates the overall satisfaction with fixed telephony services in the United Kingdom (UK) from the first quarter of 2010 to the first half of 2019. In the first quarter of 2019, 38 percent of users were satisfied with the fixed telephony services in the United Kingdom, while 46 percent were very satisfied.

Overall satisfaction with fixed telephony services in the United Kingdom (UK) from 2010 to 2019

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Source

Release date

July 2019

Region

United Kingdom

Survey time period

2010 to 2019*

Number of respondents

3,074*

Age group

16 years and older

Special properties

includes only those who expressed an opinion and who had a fixed line phone

Supplementary notes

*Data from Q1 2010-2014, then H1 2015-2017, and Q1 2019
This question was phrased by the source as follows: "Thinking about your home phone service only, please use this card to say how satisfied you are with the overall service provided by (MAIN SUPPLIER)?"

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