Clothing shopping: reasons for changing where to shop in the United Kingdom (UK) 2013

How influential are the following shopping experiences in leading you to switch brands or companies?*

by Statista Research Department, last edited May 21, 2013
Clothing shopping: reasons for changing where to shop in the United Kingdom (UK) 2013 This statistic displays reasons for brand or company disloyalty among clothing consumers in the United Kingdom (UK) in 2013. Of respondents, 23 reported that difficult return or refund policies would be influential in leading them to switch brands.
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How influential are the following shopping experiences in leading you to switch brands or companies?*

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Share of respondents
Difficult return/refund policies23%
Irresponsive to requests/complaints22%
Bad services at the store/outlet22%
Non-competitive pricing21%
Incorrect billing21%
Products/services not meeting my needs19%
Mistake on purchase19%
Bad online services18%
Difficult to locate products/services13%
Non-personalised communications9%
Bad mobile app8%
Share of respondents
Difficult return/refund policies23%
Irresponsive to requests/complaints22%
Bad services at the store/outlet22%
Non-competitive pricing21%
Incorrect billing21%
Products/services not meeting my needs19%
Mistake on purchase19%
Bad online services18%
Difficult to locate products/services13%
Non-personalised communications9%
Bad mobile app8%
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by Statista Research Department, last edited May 21, 2013
This statistic displays reasons for brand or company disloyalty among clothing consumers in the United Kingdom (UK) in 2013. Of respondents, 23 reported that difficult return or refund policies would be influential in leading them to switch brands.
Show more
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