Grocery shopping: reasons for brand disloyalty in the United Kingdom (UK) 2013

How influential are the following grocery shopping experiences in leading you to switch brands or companies?*

Grocery shopping: reasons for brand disloyalty in the United Kingdom (UK) 2013 This statistic displays reasons for brand or company disloyalty among grocery consumers in the United Kingdom (UK) in 2013. Of respondents, 24 percent reported that non-competitive pricing would be influential in leading them to switch brands.
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How influential are the following grocery shopping experiences in leading you to switch brands or companies?*

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Share of respondents
Non-competitive pricing24%
Incorrect billing22%
Products/services not meeting my needs21%
Irresponsive to requests/complaints21%
Bad services at the store/outlet21%
Difficult return/refund policies19%
Bad online services17%
Mistake on purchase16%
Difficult to locate products/services12%
Non-personalised communications8%
Bad mobile app7%
Share of respondents
Non-competitive pricing24%
Incorrect billing22%
Products/services not meeting my needs21%
Irresponsive to requests/complaints21%
Bad services at the store/outlet21%
Difficult return/refund policies19%
Bad online services17%
Mistake on purchase16%
Difficult to locate products/services12%
Non-personalised communications8%
Bad mobile app7%
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This statistic displays reasons for brand or company disloyalty among grocery consumers in the United Kingdom (UK) in 2013. Of respondents, 24 percent reported that non-competitive pricing would be influential in leading them to switch brands.
Show more
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