Travel shopping: reasons for brand disloyalty in the United Kingdom (UK) 2013

How influential are the following travel shopping experiences in leading you to switch brands or companies?*

by Statista Research Department, last edited May 21, 2013
Travel shopping: reasons for brand disloyalty in the United Kingdom (UK) 2013 This statistic displays reasons for brand or company disloyalty among travel consumers in the United Kingdom (UK) in 2013. Of respondents, 26 percent reported that irresponsiveness to requests or complaints would be influential in leading them to switch brands.
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How influential are the following travel shopping experiences in leading you to switch brands or companies?*

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Share of respondents
Irresponsive to requests/complaints26%
Incorrect billing26%
Non-competitive pricing24%
Products/services not meeting my needs24%
Mistake on purchase23%
Bad services at the store/outlet22%
Difficult return/refund policies21%
Bad online services19%
Difficult to locate products/services12%
Non-personalised communications9%
Bad mobile app9%
Share of respondents
Irresponsive to requests/complaints26%
Incorrect billing26%
Non-competitive pricing24%
Products/services not meeting my needs24%
Mistake on purchase23%
Bad services at the store/outlet22%
Difficult return/refund policies21%
Bad online services19%
Difficult to locate products/services12%
Non-personalised communications9%
Bad mobile app9%
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by Statista Research Department, last edited May 21, 2013
This statistic displays reasons for brand or company disloyalty among travel consumers in the United Kingdom (UK) in 2013. Of respondents, 26 percent reported that irresponsiveness to requests or complaints would be influential in leading them to switch brands.
Show more
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Statistics on "Digital travel planning in the United Kingdom (UK)"
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