Quality of telephone customer service by leading online retailers in the UK 2013

Accuracy of response to telephone queries to leading online retailers in the United Kingdom (UK) in 2013*

by Statista Research Department, last edited Jan 15, 2014
Quality of telephone customer service by leading online retailers in the UK 2013 This statistic displays the quality of telephone customer service provided by leading online retailers in the United Kingdom in 2013. For 4.8 percent of retailers, telephone queries about online orders were neglected until the caller gave up holding.
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Accuracy of response to telephone queries to leading online retailers in the United Kingdom (UK) in 2013*

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Share of retailers
Yes, call and query answered accurately87.1%
Gave up holding4.8%
No phone number given8.1%
Shut0%
Call answered but query not0%
Share of retailers
Yes, call and query answered accurately87.1%
Gave up holding4.8%
No phone number given8.1%
Shut0%
Call answered but query not0%
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by Statista Research Department, last edited Jan 15, 2014
This statistic displays the quality of telephone customer service provided by leading online retailers in the United Kingdom in 2013. For 4.8 percent of retailers, telephone queries about online orders were neglected until the caller gave up holding.
Show more
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