Online retailers responding to queries via Twitter in the UK 2010-2013

Share of online retailers responding to queries via Twitter in the United Kingdom (UK) from 2010 to 2013

Online retailers responding to queries via Twitter in the UK 2010-2013 This statistic displays the share of online retailers in the United Kingdom responding to queries via Twitter from 2010 to 2013. In 2013, 50.2 percent of retailers responded to queries about product deliveries via Twitter.
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Share of online retailers responding to queries via Twitter in the United Kingdom (UK) from 2010 to 2013

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Share of retailers
201011.5%
201112.3%
201247%
201350.2%
Share of retailers
201011.5%
201112.3%
201247%
201350.2%
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This statistic displays the share of online retailers in the United Kingdom responding to queries via Twitter from 2010 to 2013. In 2013, 50.2 percent of retailers responded to queries about product deliveries via Twitter.
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Release date
January 2014
Region
United Kingdom
Survey time period
October to December 2013**
Number of respondents
239*
Supplementary notes
* n (2013) = 239; n (2012) = 251; n (2011) = 253
** Date of most recent investigation.
Investigators tweeted the retailer directly to ask them a question about delivery.
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